MABS Installation Fails with a SQL Error

Sam Albright 40

MABS Installation Fails with a SQL Error about to many cores

Sam Albright 40 Reputation points

2024-08-26T20:09:38.5433333+00:00

Overall summary:

Final result: Failed: see details below

Exit code (Decimal): -2054422465

Exit facility code: 1420

Exit error code: 63

Exit message: The /IACKNOWLEDGEENTCALLIMITS command line parameter is missing or has not been set to true. An Enterprise Server/CAL license product key (as opposed to Enterprise Core) was entered, and this computer has greater than 20 physical cores (40 logical cores with Hyper-threading enabled). This is a required parameter for the setup action you are executing to acknowledge that the SQL Engine will only utilize up to 20 physical cores, or 40 logical cores with Hyper-threading enabled.

Start time: 2024-08-22 16:14:03

End time: 2024-08-22 16:14:14

Requested action: Install

Machine Properties:

Machine name: SPARKSFS

Machine processor count: 48

OS version: Microsoft Windows Storage Server 2016 Standard (10.0.14393)

OS service pack:

OS region: United States

OS language: English (United States)

OS architecture: x64

Process architecture: 64 Bit

OS clustered: No

Package properties:

Description: Microsoft SQL Server 2022

ProductName: SQL Server 2022

Type: RTM

Version: 16

SPLevel: 0

Installation location: F:\Microsoft Azure Backup Server V4\SqlServer\x64\setup\

Installation edition: Enterprise

Product Update Status:

None discovered.

Warning Enterprise Server/CAL CPU Core utilization restriction Rule Failed:

Enterprise Server/CAL license Product Key supplied. The number of CPU cores exceeds Enterprise Server/CAL limitations (20 physical cores, or 40 logical cores with Hyper-threading enabled). SQL Server detected 2 sockets with 12 cores per socket and 24 logical processors per socket. 48 total logical processors are available.

Notice: A paid SQL Server edition product key has been provided for the current action - Enterprise. Please ensure you are entitled to this SQL Server edition with proper licensing in place for the product key (edition) supplied.

Notice: Please read Microsoft SQL Server Software License Terms at aka.ms/useterms.

Accepted answer

Amardeep Saini 1,175 Reputation points Microsoft Employee

2024-08-27T08:26:45.4866667+00:00

@Sam Albright - Thank you for reaching out to the support, happy to assist you. MABS install Enterprise version for SQL server which has 20 core limit. Please find below the details.

So this limit is for SQL Licence which is shipped with MABS. You can either lower the cores of the server and try again installing MABS or you can use your own SQL Licence to install SQL and then install MABS application using the existing SQL instance.
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1 person found this answer helpful.
Sam Albright 40 Reputation points

2024-08-29T18:28:23.69+00:00

Reducing the Cores on the server allowed SQL to install successfully. Thanks Sam
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Erland Sommarskog 110.4K Reputation points MVP

2024-08-26T20:56:10.7166667+00:00

Another poster reported the same problem a few days ago. Sounds like someone has goofed...

Anyway, check my answer in that previous thread: https://learn.microsoft.com/en-us/answers/questions/1922742/azure-backup-install-fails-with-a-sql-server-insta

Oops, I see that you posted that question as well. Well, just because you post a question a second time, the answer is not going to change.

I don't accept my suggestion for a workaround, I suggest that you open a support case.
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