Unable to load the Datasources on new Purview interface

Question

Hi all,

I woul like to ask a question regarding Purview. Previously, I was using the classic purview and it was working totally fine. Now, the classic one is not working any more and I am trying to switch to the new portal.

However, when I want to open the data sources in Data Map, it is loading for ever and nothing is shown.

Does any body know what the problem is and how I can resolve the issue? Other sections for example Domain, ... is not also working. I hav checked with another colleague and he has the same problem.

Thanks

Answer 1

It seems that you are experiencing issues with loading data sources in the new Purview portal. This could be due to various reasons such as network issues, browser compatibility, or server errors. Here are a few things you can try to resolve the issue:

1. Clear your browser cache and cookies and try again.
2. Try using a different browser or device to access the portal.
3. Check your network connection and ensure that you have a stable internet connection.
4. Contact Microsoft support for further assistance.

If the issue persists, it is best to contact Microsoft support for further assistance.

---

References:

• Manage data sources in Microsoft Purview
• Frequently asked questions for the new Microsoft Purview portal
• Troubleshoot your scans and connections in the Microsoft Purview Data Map

Answer 2

@Zohreh Alizadeh - Thanks for the question and using MS Q&A paltform.

This would be an intermittent issue. I would suggest you re-try again and check if that works.

When you first navigate to and open the Microsoft Purview portal, a welcome dialog appears that provides a brief overview of the new portal experience. After agreeing to the terms and privacy conditions, select Get started to follow teaching bubbles that highlight key areas of the new portal experience.

If you would prefer to use one of the classic portals, select Go to classic portal to choose to continue with either the Microsoft Purview compliance portal or the Microsoft Purview governance portal. If you don't accept the terms, you have the option to use one of the classic portal experiences.

In case if you are facing same issue. You may try the following steps and let us know.

• Clear “Cookies and Cached data” of your browser.
• Private Mode (New InPrivate Window).     
• Try in different browser.

Hope this helps. Do let us know if you any further queries.

---

If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.