Every time I attempt to deploy web app through Openai, it doesnt do anything no matter which region

Vaibhav Shah 0

Being and Subscription owner I have developed ChatGpt4+ apps in Azure OpenAI and try to deploy webapp for them and it is doing nothing after clicking Deploy button. The Deploy button goes trayed out later. The only way to get back is to log out and log back in but the result will be same after that. Here is the message it shows on top of window.

Your web app will be configured with Azure Active Directory authentication enabled. It may take a few minutes to apply after deployment completes, during which time you will not be able to chat in the app. Please wait 10 minutes, then reload the app and log in to begin chatting.

I noticed the issue has been resolved in another thread by MS Engineer by deploying some bug fix. (the https://learn.microsoft.com/en-us/answers/questions/1370275/everytime-i-attempt-to-deploy-web-app-through-open). Can I get some help here to fix the issue please?

santoshkc 7,865 Reputation points Microsoft Vendor

2024-08-27T14:27:18.13+00:00

Hi @Vaibhav Shah

Thank you for reaching out.

It seems like your web app deployment is not completing successfully. To resolve this issue, I would recommend waiting for a few minutes after the deployment completes, as it may take some time for the authentication to be applied. Please reload the app and log in to begin chatting.

If the issue persists, you may want to check the logs for any error messages that could be causing the deployment to fail. Additionally, you can try deploying the app to a different region to see if that resolves the issue. Also, try clear browser cache and cookies and also try using a different browser.

If you continue to experience issues, please provide more information and screenshots about the error messages you are seeing, and I can try to provide more specific guidance.

I hope you understand! Thank you.
VAIBHAV SHAH 0 Reputation points

2024-08-27T17:24:58.7533333+00:00

Thank you, Santosh. I have waited overnight and nothing happened. I have tried in private mode with no luck. I am getting similar issue in another subscription of my company as well. I tried multiple regions and by creating multiple applications as well. Please find screen shot of the window for reference. I could not find any error log in deployment tab. 2024-08-27_13-13-47.jpg
santoshkc 7,865 Reputation points Microsoft Vendor

2024-08-28T17:29:31.85+00:00

Hi @Vaibhav Shah,

Sorry for the trouble you are facing. I attempted to reproduce the issue and was able to successfully deploy the web app using the "Create a new web app" option.

Please look into: Deploy your web app.

I hope this helps. Thank you.
santoshkc 7,865 Reputation points Microsoft Vendor

2024-08-29T17:36:09.4666667+00:00

Hi @Vaibhav Shah,

Following up to see if the above response was helpful. Thank you.
Vaibhav Shah 0 Reputation points

2024-08-29T18:37:20.9933333+00:00

Hi. I have already deployed the web app once successfully. Now I have made some changes to my OpenAI service (user prompts) and would like to update that in my existing webapp. When I select "Update and existing web app" i am getting issue. Can you help me to fix that as I can't create new web app every time when I update my app.

2 answers

santoshkc 7,865 Reputation points Microsoft Vendor

2024-08-30T18:28:14.3766667+00:00

Hi @Vaibhav Shah,

Thank you for bringing this issue to our attention. I was able to reproduce the problem and successfully update an existing web app using the "Update an existing web app" option. It's possible that the issue could be related to permissions, especially if the Azure Active Directory (AAD) configuration isn't fully synchronized or if the user account lacks the necessary permissions to update the app. I recommend double-checking that your AAD settings are correctly configured and that your account has the required roles (such as Contributor or Owner) on both the web app and the associated Azure resources.

I hope you understand! Thank you.
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Vaibhav Shah 0 Reputation points

2024-09-03T16:50:28.0366667+00:00

It's good that you were able to reproduce the issue in your environment. I have Owner permission at the subscription level. I was able to redeploy the web app I have created in the past (still able to redeploy one of the old apps) but whichever web app I have created recently is not allowing me to redeploy. Also, the issue continues within multiple subscriptions and has Owner permission on both of them. There is no specific error I am getting in the log. It's just after clicking the Deploy button nothing happened.

santoshkc 7,865 Reputation points Microsoft Vendor

2024-09-04T09:57:45.7866667+00:00

Hi @Vaibhav Shah,

Sorry for the trouble you are facing. I recommend reporting this issue to the Azure support team. They will be able to investigate the issue further and provide a more targeted solution. You can report the issue by following these steps:

Go to the Azure portal and navigate to your Services resource.

Click on the "Support + troubleshooting" tab.

Fill out the required information, including a detailed description of the issue and any steps you have taken to troubleshoot it.

Submit the support request.

The Azure support team will review your request and provide assistance as soon as possible.
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Vaibhav Shah 0 Reputation points

2024-09-05T15:25:58.8+00:00

Thanks, Santosh. I already have a ticket open with them and they are looking for it. They took the Network trace and other details last week.
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Every time I attempt to deploy web app through Openai, it doesnt do anything no matter which region

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