ACS - Error when trying to start video

Stefano Germani 11

Hi,

I'm developing a web application using Azure Communication Services and React. I'm using communication-services-web-calling-hero as reference.

When I start the video using my LocalVideoStream instance (state.calls.call.startVideo(localVideoStream)) I get the following error:

azure:ACS:warning 16/12/2020, 18:33:5:273 [CallClient] [JS.TsCalling.MediaAgent] ffffffff: MA/DeviceManager/MediaStreamManager/MediaStream:6 could not obtain constrained media stream, will attempt weaker policy
azure:ACS:error 16/12/2020, 18:33:6:300 [CallClient] [JS.TsCalling.MediaAgent] ffffffff: MA/webrtc-1 remote endpoint didn't specify video receive capability

Any idea why? I can't see any meaningful difference between my code and the working example and I don't understand why I get this error.

Thanks
Stefano

Ryan Hill 27,111 Reputation points Microsoft Employee

2020-12-16T18:50:49.767+00:00

Hi @Stefano Germani ,

Could you please send include the log data for this failed request? See this doc to enable logging and use console.log(call.id). You can also use @azure/logger to create a log client to get additional details on the failed operation.

Regards,
Ryan
Stefano Germani 11 Reputation points

2020-12-18T09:01:04.88+00:00

Hi @Ryan Hill ,

I found the problem in my code. Now it works.

Still getting that error, but it looks like it works even with the error. I'll send the logs anyway but I can't right now (from today to January I'm on vacation).

Thanks,
Stefano
Ryan Hill 27,111 Reputation points Microsoft Employee

2020-12-18T19:31:08.777+00:00

Enjoy your vacation @Stefano Germani and Happy Holidays.

Regards,
Ryan

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ACS - Error when trying to start video