There is a problem with Radeon Instinct MI25 MxGPU device. For more information, search for 'graphics device driver error code 43'

Wolfgang 31 Reputation points
2020-03-30T00:04:03.037+00:00

I have Windows 10, 1909 installed on a NV4as_v4
After installation of the AMD Driver according to https://learn.microsoft.com/en-us/azure/virtual-machines/windows/n-series-amd-driver-setup
I get the error:

There is a problem with Radeon Instinct MI25 MxGPU device. For more information, search for graphics device driver error code 43

any ideas ?

Azure Virtual Machines
Azure Virtual Machines
An Azure service that is used to provision Windows and Linux virtual machines.
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  1. Wolfgang 31 Reputation points
    2020-03-30T13:44:30.77+00:00

    yes ... i tried to turn it off and on again...


  2. MZe 1 Reputation point
    2020-04-07T10:26:08.753+00:00

    Same here. I got it to work. But after restarting the VM its stopped working again.

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  3. Brian DiMaggio 1 Reputation point
    2020-04-13T16:43:51.283+00:00

    @jakaruna-MSFT
    I get the same following instructions from https://learn.microsoft.com/en-us/azure/virtual-machines/windows/n-series-amd-driver-setup

    I have tried

    • Windows 10 EVD - Build 1903 (sku: 19h1-evd)
    • Windows 10 - Build 1809 (sku: rs5-pro-g2)
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  4. Nathan 1 Reputation point
    2020-04-16T22:45:57.13+00:00

    Same. Once I de-allocate the VM, I lose the ability to use the video device. Any attempt to revive it has been unsuccessful. I've tried to rebuild the VM with the same disk image, no luck. I've tried changing sizes, no luck. When I start a fresh VM and fresh drive, it's inconsistent if the driver and video device come online successfully. I've ended up spending $80 on just trying to get a new instance up and working again, then spend time to re-apply any of my own environment to it.

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  5. mechgt 1 Reputation point
    2020-05-14T08:33:18.4+00:00

    I was completely unable to get the Radeon card working with Win10 at all, but was able to get it to work win Win Server 2016 in Azure. However after reboot (or update?) it seems to have the same issue:

    Windows has stopped this device because it has reported problems. (Code 43)