How to install remote help on machines through Intune.

Paulo Roberto Gomes dos Santos 0 Reputation points
2024-08-29T17:25:25.21+00:00

I have already installed it using an MSI file, but the software does not install silently.

I also tried to install with Win32 and I couldn't.

Microsoft Security Intune Other
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  1. Anonymous
    2024-08-30T01:46:02.0566667+00:00

    @Paulo Roberto Gomes dos Santos Thanks for posting in our Q&A.

    For installing remote help via win32, please check if you follow the following steps:

    https://learn.microsoft.com/en-us/mem/intune/fundamentals/remote-help-windows#deploy-remote-help-as-a-win32-app

    If there is still something wrong, please check if there is some error message in IntuneManagementExtension.log under C:\ProgramData\Microsoft\IntuneManagementExtension\Logs

    If there is anything update, feel free to let us know.


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