Personal profile management failed while signing in intune portal

Question

I have a personal iPhone and currently use Teams and Outlook with my personal email. I want to set up my company's Outlook and Teams on my personal device.

What steps should I follow? I tried to install the company's Intune, but I ran into an error during the management profile installation. It says, "Profile Installation Failed. The MDM server at 'https://fef.msu*********' returned status code 401."

I’ve already checked with my company’s IT support, and they confirmed that private devices can have Teams and Outlook installed, and they have a policy for it.

I have the correct Intune license and access. I’ve installed the latest version of the company portal app, and after registering and signing in with my company ID, it prompts me to install the management profile from the VPN and device management settings in Intune. However, it fails every time, and when I return to the company portal, it says the profile is not found.

Answer 1

@VEDANT VINODRAO KULKARNI, Thanks for posting in Q&A. For the error, it seems permission issue. You can try the following suggestion to see if it can work.

1. You have to ensure the credentials used is correct.
2. Make sure the device doesn’t already have a management profile installed. After removing the old profile, try re-enrolling the device again,
3. Please check the Internet connection is working. Change to other method to see if the result will be different.
4. If any solutions do not work, you can do the factory Reset; this will erase all data, so back up your data first.

Please try the above suggestion and if there's any update, feel free to let us know.

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