Azure Assistants always answer with "I'm sorry, but I cannot assist with that request."

Question

Assistants always answer with "I'm sorry, but I cannot assist with that request." but context is correct and not out of scope. There are no reasons for not returning an answer.

Answer 1

You maybe be best served to open a support request for this.

Howver, I found a similar issue here:

https://learn.microsoft.com/en-us/answers/questions/1588907/how-to-solve-im-sorry-but-i-cannot-assist-with-tha

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola

Answer 2

Thanks @Abiola Akinbade for your answer, but I have already followed the directions found in the mentioned link but the problem persists.
I also created a custom content filtering with severity lever high, but the problem is still present.