You maybe be best served to open a support request for this.
Howver, I found a similar issue here:
You can mark it 'Accept Answer' and 'Upvote' if this helped you
Regards,
Abiola
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Assistants always answer with "I'm sorry, but I cannot assist with that request." but context is correct and not out of scope. There are no reasons for not returning an answer.
You maybe be best served to open a support request for this.
Howver, I found a similar issue here:
You can mark it 'Accept Answer' and 'Upvote' if this helped you
Regards,
Abiola
Thanks @Abiola Akinbade for your answer, but I have already followed the directions found in the mentioned link but the problem persists.
I also created a custom content filtering with severity lever high, but the problem is still present.