Can I authorize one of my admins to submit support tickets

Jane Loechler 0 Reputation points
2024-09-07T01:20:30.63+00:00

How do I authorize my admins to submit support tickets

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  1. Vahid Ghafarpour 21,635 Reputation points
    2024-09-07T04:06:24.7866667+00:00

    Thanks for posting your question in the Microsoft Q&A forum.

    I 'd call the global number for support to check what is the problem. 

    Global Customer Service Phone Numbers

    ** Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful **

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  2. Andreas Baumgarten 109.9K Reputation points MVP
    2024-09-07T04:44:44.92+00:00

    Hi @Jane Loechler ,

    to authorize your admins to submit Azure Support tickets you need to add the user account(s) to the following role: Service Support Administrator

    Source: Service Support Administrator

    Users with this role can create and manage support requests with Microsoft for Azure and Microsoft 365 services, and view the service dashboard and message center in the Azure portal and Microsoft 365 admin center. For more information, see About admin roles in the Microsoft 365 admin center.


    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards

    Andreas Baumgarten

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