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We have configured cross-tenant access between our organization and a guest user's organization. The guest user has been granted all necessary permissions to view Power BI reports embedded within our SharePoint site. However, despite these permissions, the user is still unable to access the report. Regular guest users (non-cross-tenant) can view the reports without issue. The issue appears to be specific to cross-tenant guest user access.
We need assistance in identifying whether there is a misconfiguration in our cross-tenant settings or if additional permissions/licensing are required for the guest user. Also, we want to ensure that Planner access is correctly configured for the same guest user.
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Hello @Veena Uppalapati,
Thank you for posting your query on Microsoft Q&A.
Based on your description, it seems that you’ve configured cross-tenant access between your organization and the guest user's organization, and have granted the necessary permissions to view Power BI reports embedded within your SharePoint site. However, the guest user is still unable to access the report, even though the required permissions are in place. This issue appears to be specific to cross-tenant guest users, as regular guest users (non-cross-tenant) can access the reports without any problems.
First, have you confirmed that the guest user has been added to the correct security group in your organization's?
Cross-tenant users may also require appropriate Power BI licensing within their own tenant, or they may need a license provided by your tenant to access shared content. Ensure that the guest user has at least a Power BI Pro license, or verify that the report is housed in a workspace with Premium capacity, which allows guest users without a Pro license to view the reports.
Please let me know the scenario after assigning the license to guest user.
Thanks,
Raja Pothuraju.
Thank you for your feedback. The issue has been resolved. It turns out that even though the cross-tenant user had a Pro license, the 'Bring Your Own License' feature does not work between the Azure Global Cloud and the Government Cloud. Therefore, I needed to provide the user with a Pro license on our end as well.
Thank you for your feedback. The issue has been resolved. It turns out that even though the cross-tenant user had a Pro license, the 'Bring Your Own License' feature does not work between the Azure Global Cloud and the Government Cloud. Therefore, I needed to provide the user with a Pro license on our end as well.
Hello @Veena Uppalapati,
I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to "Accept " the answer.
Issue: Guest user from a cross-tenant setup unable to access Power BI reports embedded in SharePoint despite having appropriate permissions.
Solution: Resolved by @Veena Uppalapati.
The issue has been resolved. It turns out that even though the cross-tenant user had a Pro license, the 'Bring Your Own License' feature does not work between the Azure Global Cloud and the Government Cloud. Therefore, I needed to provide the user with a Pro license on our end as well.
If you have any other questions or are still running into more issues, please let me know. Thank you again for your time and patience throughout this issue.
Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.
Thanks,
Raja Pothuraju.