Switching tenants/organisation on a device issue

Question

Hi!

For quite a while now, i have been having this annoying issue with trying to switch tenants for a device/devices.

We haveour main tenant which is in the UK, and we have a Tenant in the US for our Office over there.

We have around more then 10 devices here in the UK which are stuck in the US Tenant, and i am wanting to swap them from the US tenant to our UK one as we can keep them in stock if anyone needs a new laptop.

The issue is when i retire the device in Intune (US tenant Intune) it goes through and works, then when i restart the same device from the BIOS, reinstall Windows 11 with my USB and go through the Out Of Box Experience, i get to the sign in screen, i attempt to log in with our UK tenant admin credentials, and once i hit sign in i am given an error message/screen, and i will attatch a screenshot of this issue down below.

If anyone has any ideas on this issue or even how to fix it, this would be greatly appreciated!

Answer 1

@Max Woosnam Thanks for posting in our Q&A.

For this issue, we appreciate your help to collect some information:

1.Please check if this device doesn't exist both in US intune portal and US Entra ID portal.

2.Did you use autopilot enrollment method to enroll this device to US tenant? If yes, we usually refer to the following link to remove autopilot devices from Intune and Entra ID.

Delete Windows Autopilot Device from Intune, Entra ID

Note: Non-Microsoft link, just for the reference.

If there is anything update, feel free to let us know.

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