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Lost Onedive and Onenote Documents

Charlotte Dally 0 Reputation points
2024-09-21T02:58:28.4966667+00:00

I have been using one computer for the last 7 years. The other day I opened it as normal, but to a screen of "bitlocker key". I have no idea what this key is, and after taking it to multiple IT people, and them saying there is nothing you can do without the key, I ended up buying a new laptop. I knew that I would loose everything on my desktop, but 90% of my work is saved to onedrive, or in onenote folders, so I assumed that I would be able to log into my new laptop on the same account and for everything to be there. When I set this laptop up yesterday and went to sign into my Microsoft accounts half of my files are missing. Nothing is in folders like it was before, there are documents everywhere, as well as some not being there at all, or being able to see the document, but it saying that I am not the author or the document does not belong to me. Some of the other files are also saying "the file format or file extension is not vaild. verify that the file has not been corrupted and that the file extension matches the format of the file". There is not a certain date that the work has stopped being saved, it is all random. The same thing is happening on my onenote, I cant see one whole notebook, but others are there that were created at the same time, and saved under the same account. I would really love some help with what to do!

OneNote
OneNote
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
198 questions
OneDrive
OneDrive
A Microsoft file hosting and synchronization service.
1,112 questions
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  1. Emi Zhang-MSFT 25,071 Reputation points Microsoft Vendor
    2024-09-23T01:30:18.5033333+00:00

    Hi,

    Do these problems occur locally?

    It is recommended that you go to OneDrive for the web to see if all the files are working properly on the web:

    https://onedrive.live.com/login/

    If all the files on the web are normal, you can try to re-sync to the local computer and perform a thorough antivirus check.

    Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

    If the response is helpful, please click "Accept Answer" and upvote it.

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