disconecting bluetooth Sony WH-CH710N from Teams calls

er 31 Reputation points
2020-12-22T14:48:59.127+00:00

Hello,

I have the same problem with disconnection after 9 minutes of my headphones Sony WH-CH710N while having Teams sessions. As I am working from home, I bought these Sony headphones for the comfort and sound, being all day long in Teams calls and not standing anymore the old in-ear headphones due to their discomfort and ears pain.
I only have these problems on Teams calls, otherwise the headphones are great, I also tried them on phone calls and they work perfectly, without interruption.
I can't afford buying other headphones, I already invested money in these ones.
Please address the problem to your Teams colleagues, and add Sony WH-CH710N as recognised device in Teams, it will make our working lives lots better.

Hoping you will find a solution to our problem, thanks in advance!

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Accepted answer
  1. JimmyYang-MSFT 48,706 Reputation points Microsoft Vendor
    2020-12-23T02:45:19.64+00:00

    Hi @er ,

    What is the type of your client? Windows or Mac desktop?

    Do you have any operations before this issue happened?

    To confirm the settings on video calling, we recommend you go to Settings -> Devices to see if you have selected the right audio device in Microsoft Teams. Then make a test call to see if there are any error from it.

    50565-image.png

    In addition, please try to clean your client cache file to see if it works for you. If the device want to join the certification program, you can learn it from:

    https://learn.microsoft.com/en-us/skypeforbusiness/certification/how-to-join


    If the response is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


5 additional answers

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  1. S. Cabrera 6 Reputation points
    2020-12-30T18:53:20.533+00:00

    Having the same issue. SONY WH-CH710N disconecting from Teams Calls (via bluetooth)

    Using the headhphones in a Laptop :

    HP EliteBook 840 G3

    Windows 10 Enterprise
    Version 1909
    OS Build 18363.1256

    How to fix this issue?

    1 person found this answer helpful.

  2. Abraham 1 Reputation point
    2021-04-28T19:15:38.65+00:00

    Hi, i want to know if the issue of SONY WH-CH710N disconecting from Teams Calls (via bluetooth) has a solution, i recently bought the headset and its not working for me on my Microsoft Teams calls.

    0 comments No comments

  3. jb 1 Reputation point
    2021-08-04T22:21:22.467+00:00

    Changing device (in the system tray and in MSTeams) to "WH-CH710N Hands-Free AG Audio " instead of using "WH-CH710N Stereo" solved the timeout issue for me.
    Before that my headphones would stop working at 5 minutes during MSTeams calls.


  4. rk 1 Reputation point
    2021-10-19T10:10:09.08+00:00

    I too have same issue, head phones are awesome. but can't use in team calls, they are getting disconnected,

    0 comments No comments