disconecting bluetooth Sony WH-CH710N from Teams calls

er 31 Reputation points
2020-12-22T14:48:59.127+00:00

Hello,

I have the same problem with disconnection after 9 minutes of my headphones Sony WH-CH710N while having Teams sessions. As I am working from home, I bought these Sony headphones for the comfort and sound, being all day long in Teams calls and not standing anymore the old in-ear headphones due to their discomfort and ears pain.
I only have these problems on Teams calls, otherwise the headphones are great, I also tried them on phone calls and they work perfectly, without interruption.
I can't afford buying other headphones, I already invested money in these ones.
Please address the problem to your Teams colleagues, and add Sony WH-CH710N as recognised device in Teams, it will make our working lives lots better.

Hoping you will find a solution to our problem, thanks in advance!

Microsoft Teams
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Accepted answer
  1. JimmyYang-MSFT 49,286 Reputation points Microsoft Vendor
    2020-12-23T02:45:19.64+00:00

    Hi @er ,

    What is the type of your client? Windows or Mac desktop?

    Do you have any operations before this issue happened?

    To confirm the settings on video calling, we recommend you go to Settings -> Devices to see if you have selected the right audio device in Microsoft Teams. Then make a test call to see if there are any error from it.

    50565-image.png

    In addition, please try to clean your client cache file to see if it works for you. If the device want to join the certification program, you can learn it from:

    https://learn.microsoft.com/en-us/skypeforbusiness/certification/how-to-join


    If the response is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


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  1. . Thomas Fjeld Gran 1 Reputation point
    2021-10-25T08:27:30.733+00:00

    Hi

    I have this issue with with Sony WH-1000XM2 model. If I have listened to music on youtube via the browser then my headphones won't work in teams meetings. when I join teams meetings I will disable BTAGService to be able to have sound output on headphones but then the mic is on the computer. if I start the service i will need to change the speaker to computer speaker since the speaker on the headphones won't work but now the mic is working on the headphones. Also tested this with the SteelSeries Arctis Pro Trådløst Headset and the problem is very much there with this headset aswell.

    Yes @JimmyYang-MSFT I have two headsets that are currently having this problem with teams.

    I am running on :

    Windows 10 Enterprise
    Version 21H1
    OS Build 19043.1288

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