AZURE SYNAPSE ANALYTICS SQL POOL SERVERLESS is unavailable

Hello,

Suddenly, from this morning, I cannot execute a sql request on my Azure Synapse Analytics. Indeed the SQL POOL SERVERLESS is unavailable (internal error).

I have no detail and I have the same problem in my 2 environments (devlopement and production)

If someone cal help me,

Thanks

Benjamin

Bhargava-MSFT 31,031 Reputation points Microsoft Employee

2024-09-23T17:38:26.1633333+00:00

Hello Benjamin NOAILLY - TEAMWORK,

Welcome to the Microsoft Q&A forum.

There is an active issue with the Serverless SQL pool in the East US region. If you are experiencing this issue in the East US region, please wait for the Product team to resolve it.

Feel free to reach out if you have any further questions.
Bhargava-MSFT 31,031 Reputation points Microsoft Employee

2024-09-25T17:04:28.5966667+00:00

Hello Benjamin NOAILLY - TEAMWORK,

The Product Group has confirmed that the issue has been mitigated (with East US region). If you still experience any problems, please let me know
Benjamin NOAILLY - TEAMWORK 0 Reputation points

2024-10-02T07:15:14.67+00:00

Hi !

Thanks for your feedback. Indeed it was resolved last week but since last Friday I have the same problem again.

My resource group (and Synapse Workspace) is localized on France Central. If you need more information, don’t hesitate to contact me.

Thanks for your help,

Benjamin
Benjamin NOAILLY - TEAMWORK 0 Reputation points

2024-10-02T09:17:36.68+00:00

It was resolved last week but since last Friday I have the same problem again
Bhargava-MSFT 31,031 Reputation points Microsoft Employee

2024-10-02T13:32:18.19+00:00

Hello Benjamin NOAILLY - TEAMWORK,

I see there is an active ICM on the PG side for this issue. Let me check and get back to you with more details.
Benjamin NOAILLY - TEAMWORK 0 Reputation points

2024-10-02T15:21:34.7133333+00:00

Yes it's the Region France Central
Bhargava-MSFT 31,031 Reputation points Microsoft Employee

2024-10-03T14:58:18.9866667+00:00

Can you check if the network allows communication on required ports: https://docs.microsoft.com/en-us/azure/synapse-analytics/security/synapse-workspace-ip-firewall#connect-to-azure-synapse-from-your-own-network
Benjamin NOAILLY - TEAMWORK 0 Reputation points

2024-10-03T18:50:02.3666667+00:00

Hello,What about the active ICM on the PG? Is there an issue on the region France Central ? I checked the network and I don't see any problem. Besides this issue is appeared suddenly without any change on my side.

Thanks for your feedbacks

Benjamin
Benjamin NOAILLY - TEAMWORK 0 Reputation points

2024-10-03T18:51:03.3133333+00:00

Hello,What about the active ICM on the PG? Is there an issue on the region France Central ? I checked the network and I don't see any problem. Besides this issue is appeared suddenly without any change on my side.

Thanks for your feedbacks

Benjamin
Bhargava-MSFT 31,031 Reputation points Microsoft Employee

2024-10-03T19:43:53.75+00:00

The ICM is resolved on the PG end. Therefore, I was wondering if the issue you're experiencing is related to your workspace. As a next step, I suggest filing a support request to further troubleshoot the issue with the support team. If you do not have a support plan, please let me know so I can provide a one-time support request.
Benjamin NOAILLY - TEAMWORK 0 Reputation points

2024-10-04T13:38:49.4466667+00:00

Hello,

Thanks for your answer. I confirm you that I don't have no support plan. So you can provide a one-time support request.

Thanks for your help and let me know if you need more informations.

Benjamin
Bhargava-MSFT 31,031 Reputation points Microsoft Employee

2024-10-04T16:41:53.85+00:00

I have sent you a private message. Can you please check and provide the requested details.
Benjamin NOAILLY - TEAMWORK 0 Reputation points

2024-10-07T08:59:25.12+00:00

Thanks I received your mail
Bhargava-MSFT 31,031 Reputation points Microsoft Employee

2024-10-07T22:10:38.59+00:00

Thank you. I just sent an email to you.

1 answer

Bhargava-MSFT 31,031 Reputation points Microsoft Employee

2024-10-10T13:56:19.43+00:00

Hello Benjamin NOAILLY - TEAMWORK,

Thank you for connecting via the email and sharing the resolution. Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to "Accept " the answer.

Issue: AZURE SYNAPSE ANALYTICS SQL POOL SERVERLESS is unavailable

Solution:

The issue was related to the local machine, and it was resolved after the helpdesk addressed the local machine issue.

If I missed anything please let me know and I'd be happy to add it to my answer, or feel free to comment below with any additional information.

Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.
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