Cannot log in to second Azure directory

Question

I have two directories in my Azure account. One of them is my working directory tied to my MSDN subscription. The second was created several years ago during training and is not used at all.

I want to leave the second directory and delete it. However, I can't log in to this directory. The MS Authenticator only shows me the code when I log in to the first directory. What should I do?

I have read the answers of similar questions but didn't find the answer what to do.

I have also tried to call the number +49 8008088015 for support in Germany, but after speaking with robot was non with support connected.

Answer 1

Hi @Oleksiy Trofimov

Thank you for posting this in Microsoft Q&A.

If there is another global administrator in your tenant, they can assist you with MFA recovery. Please contact them and request to re-register for MFA on your behalf. This action will remove existing MFA methods, including phone numbers, Microsoft Authenticator apps, and software OATH tokens. You will then need to set up a new MFA authentication method upon your next sign-in.

For your reference: https://learn.microsoft.com/en-us/entra/identity/authentication/howto-mfa-userdevicesettings#manage-user-authentication-options

If you are the only global admin on the account and are blocked entirely, you can reach out to our support team.

Creating a ticket through a different account: https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#online-support

or you can look into below article to get support numbers depending on your country.

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

While creating a ticket with Microsoft support team. Give them the tenant ID which is locked out in your description. Tell them that no admin account has access anymore and your partners also have no access anymore.

Once you create a ticket with support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you with help you in getting access to your tenant or unlock your account depending on your scenario.

Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

To delete tenant, I suggested you read this document: https://learn.microsoft.com/en-us/entra/identity/users/directory-delete-howto

Hope this helps. Do let us know if you any further queries.

Thanks,

Navya.

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