Help I can´t Enter to my Admin session

Question

Hi Microsoft, I need help... I can't enter to my admin session because there is a loop in the authenticator app... to sign in in the athenticator app ask for a code in the athenticator app...

Someone help!

Answer 1

Do you have any other admin in your organization?

If not, then only phone support can help and ask them to escalate your issue to the data protection team. While phone call, press "1" as a business email user and press "1" again as technical support. You also need to provide your subscription purchased information such as company name, billing information, phone number etc. See: https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2