OneDrive is saying full

IniobongNkanga-8038 631 Reputation points
2024-09-26T16:09:50.1733333+00:00

Hello

Please i need your help on this issue.

One of my customer OneDrive is saying full of the Microsoft 365 admin center.

My customer said they don’t have up to 1TB of files.

OneDrive
OneDrive
A Microsoft file hosting and synchronization service.
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SharePoint
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
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OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Ling Zhou_MSFT 17,060 Reputation points Microsoft Vendor
    2024-09-27T02:45:23.9766667+00:00

    Hi @IniobongNkanga-8038 ,

    Thank you for posting in this community.

    OneDrive for Business provides up to 1 TB of storage space per user for most subscription plans. However, for subscriptions with at least 5 users, OneDrive for Business provides up to 5 TB of storage space per user.

    If your customer's OneDrive is saying it's full but they don't have up to 1 TB of files, it's possible that there are other files taking up space on their OneDrive that they may not be aware of. They can try running a storage report to see what's taking up space on their OneDrive.

    1.Open the web version of OneDrive.

    2.Click the gear and select OneDrive Settings.

    User's image

    3.Select More Settings > Storage Metrics. Check out their OneDrive storage here.

    User's image

    User's image

    If they still need more storage space, they can contact their Microsoft 365 administrator to request a storage limit increase.


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