How to delete a tenent without any subscription - Authenticaltion error

Question

my custom domain is locked to an account where I am unable to delete/switch eventhough there are no active subscriptions.

I cannot sign up for any new service as well since my custom domain is locked up - need that to be deleted - creating a ticket does not work as even there error comes up saying authentication error after I have logged in to Entra admin

Answer 1

@Rajagopal Geethu

Thank you for posting this in Microsoft Q&A.

As I understand you have added and verified a domain in one of the tenants which doesn't have a subscription. You want to remove the domain from one tenant and add it to another tenant.

You are having hard time logging in to old tenant to remove the domain.

In this situation, if you are the only global admin on the account and are blocked entirely, you can reach out to our support team. You can look into below article to get support numbers depending on your country.

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

or creating a ticket through a different account:  https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

Create a ticket with Microsoft support team. Give them the tenant ID which is locked out in your description. Tell them that no admin account has access anymore and your partners also have no access anymore.

Once you create a ticket with support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you with help you in getting access to your tenant or unlock your account depending on your scenario.

Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

Let us know if you have any further questions.

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