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can't login with only azure admin

Adel Sadek 0 Reputation points
2024-09-28T09:25:38.51+00:00

we can not login with our only one global admin user which have a MFA with microsoft authenticator on lost phone without any backup and there isn't any admin user on this tenant .

we opened ticket and no one reply since about 6 days .

what can we do ?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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Azure
Azure
A cloud computing platform and infrastructure for building, deploying and managing applications and services through a worldwide network of Microsoft-managed datacenters.
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Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. SUNOJ KUMAR YELURU 14,051 Reputation points MVP
    2024-09-28T10:08:30.2766667+00:00

    Hello @ADEL SADEK

    Sorry to hear on facing this issue.

    Try with the below alternative option.

    1. filling out the account recovery form Microsoft account recovery form follow the link and submit the details

    Or

    1. You can re-add the authenticator and other authentication methods on https://myapps.microsoft.com/ After login, Navigate to your profile located at the upper right corner of your screen. Select "View Account." > Security Info >Add sign-in Method > select Authenticator App

    If the Answer is helpful, please click Accept Answer and up-vote, so that it can help others in the community looking for help on similar topics.

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