Multiple email connectors configuration in a single Logic app

SPK545 36

Hello ,

Azure logic apps question

I’m trying to create an automated service now incident tickets when any email alert hits my outlook inbox

I do have around 15 alerts set up and triggers when the condition met,

I can able to create a separate logic app for each alert but

Is there any way that I can include all those conditions in a single logic app instead of creating multiple apps?

Looking for flow as below

1 answer

Pramod Valavala 20,641 Reputation points Microsoft Employee

2020-12-24T10:35:06.893+00:00

You could just have one trigger for the mailbox and then leverage either conditionals or switch statements to handle different cases.

Note that there is a limit of 500 actions per workflow. In such cases, you could split actions and call them from the main logic app. The child logic apps in this case could simply be HTTP Triggered.
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SPK545 36 Reputation points

2020-12-24T14:37:25.247+00:00

@Pramod Valavala I have used the below flow

if you see the Description and Short description fields, that's where I'm having a conflict

I need to assign a separate email subject to the "Short Description field"

and assign a separate email body to the "Description" field

an i do see Descirption field is not showing plain text, i see some HTML format in SNOW description field

Pramod Valavala 20,641 Reputation points Microsoft Employee

2020-12-28T06:09:37.1+00:00

With the conditional actions, you would have to leverage parallel paths as well. Or you could use switch action if the decision is based on a single expression value.

SPK545 36 Reputation points

2020-12-28T20:28:24.58+00:00

@Pramod Valavala , i tried with conditional branches and parallel branches, and also with Switch, i didn't get the SNOW incidents created , can you please share the flow here

Pramod Valavala 20,641 Reputation points Microsoft Employee

2021-01-12T10:35:35.527+00:00

Apologies for not getting back sooner on this. Here is a sample of how a switch case could be used. The expression in the switch case is toLower(split(triggerBody()?['subject'], ':')[0]).
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Multiple email connectors configuration in a single Logic app

Azure logic apps question

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