Azure Communication Service not sending SMS

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Azure Communication Service not sending SMS

Ralph Krausse 0

I just create a Communication Service and want to send a test SMS. I created a phone number and I was able to CALL my phone but if I try to send a text, it says that it was sent but I never saw it on my phone

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Grmacjon-MSFT 19,151 Moderator

Hello @Ralph Krausse can you please share more info on how you set this up? did you enable delivery reports for your SMS messages? This will help you track whether the message was successfully delivered or if there was an issue. You can enable this in your SMS client configuration.

Also, consider using the Azure Communication Services SDK to check the status of your sent messages. The status can provide insights into whether the message was delivered, failed, or is still pending. You can retrieve the message ID from the response object and use it to check the delivery status.

Best,

Grace

Ralph Krausse 0 Reputation points

2024-10-10T09:56:46.2566667+00:00

Looks like I have to provide some sort of opt-in before I can send SMS. Is this true? I just want to send a few sms a month to parents as reminders for their children to do their school work. And also provide a way to opt-out?
Ralph Krausse 0 Reputation points

2024-10-10T10:14:57.6833333+00:00

Is the Regulatory Documents process a must? Can I use another number that doesn't require this? IE, NOT a toll free number that I can use for SMS?
Ralph Krausse 0 Reputation points

2024-10-10T10:17:53.5066667+00:00

Looks like I need to provide some sort of Regulatory Documents. Is that just for toll free numbers. Is there a way around this? I just need ANY number to send SMS. The Regulatory Documents process take 5-6 weeks also. I needed some thing yesterday.
Grmacjon-MSFT 19,151 Reputation points Moderator

2024-10-15T22:35:11.4766667+00:00

You can use standard long numbers instead of toll-free numbers for sending SMS. These numbers typically have fewer regulatory requirements but still require you to manage opt-ins and opt-outs properly

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Azure Communication Service not sending SMS

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