Azure AVD Mil CAC Login Issues - Not Meeting Criteria

Question

Azure AVD Mil CAC Login Issues - Not Meeting Criteria

John McCall 0

Downloaded and installed Azure AVD for Army365 email access. When attempting to subscribe to the desktop or workspace it allows me to enter my credentials and use my CAC (Common Access Card) with PIN to login, then gives me an error message of "You cannot access this right now - Your sign-in was successful but does not meet the criteria for this resource. For example, you may be signing in from a browser, app, or location that is restricted by your admin."

Personal computer on home connection. Have attempted 3 different networks, uninstall/reinstalled the AVD, reset computer multiple times all with same issue. CAC is valid and allows access to other CAC enabled sites, just not the AVD. Please advise on potential fix for this concern.

Anonymous

2024-10-10T20:07:02.97+00:00

Hi John McCall,
Based on up on your query, better you reach out to your IT support or helpdesk for assistance. The error message indicates "You have successfully logged in to your account, but you do not meet the conditions for accessing this resource." This error is usually because the administrator has set conditional access for the account in Azure Portal. To find out what conditional access is set, you need to log in to Azure Portal https://portal.azure.com/ to view and disable it.

Therefore, it is recommended that you contact your administrator to view and assign access rights.

Please let us know, if you need any help, tag me in comment we will always assist you
Anonymous

2024-10-14T18:10:38.57+00:00

Hi John McCall,
Just I wanted to follow up If you had chance to please review my comment let us know if you had any questions
John McCall 0 Reputation points

2024-10-14T21:44:26.4566667+00:00

As a result of this error I have gone a different route using a separate machine for access. Thanks.

1 answer

Your answer

Anonymous

2024-10-10T20:07:02.97+00:00

Hi John McCall,
Based on up on your query, better you reach out to your IT support or helpdesk for assistance. The error message indicates "You have successfully logged in to your account, but you do not meet the conditions for accessing this resource." This error is usually because the administrator has set conditional access for the account in Azure Portal. To find out what conditional access is set, you need to log in to Azure Portal https://portal.azure.com/ to view and disable it.

Therefore, it is recommended that you contact your administrator to view and assign access rights.

Please let us know, if you need any help, tag me in comment we will always assist you
Anonymous

2024-10-14T18:10:38.57+00:00

Hi John McCall,
Just I wanted to follow up If you had chance to please review my comment let us know if you had any questions
John McCall 0 Reputation points

2024-10-14T21:44:26.4566667+00:00

As a result of this error I have gone a different route using a separate machine for access. Thanks.

Answer 1

Anonymous

Hi John McCall,
Thank you for the update!
Based on your comment I understand you were able to access AVD from a different machine, it seems issue may be with your local machine rather than AVD itself. I recommend connecting with your admin for assistance, as they can help identify any specific issues on your machine. If you have any other questions related to AVD please tag me in comment

If you found this information helpful, please accepting the answer and "Upvote". We’re here to help with any Azure AVD-related questions you have in the future!

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Anonymous

2024-10-15T17:33:27.3533333+00:00

Hi John McCall,
Just wanted to check based on previous answer could please click an accept the answer and upvote, If you have further questions, please ask us we will help you always

Thank you.!
Anonymous

2024-10-16T17:33:36.46+00:00

Hi John McCall,
Any update on previous solution do you need more information if everything is got to know clarity on this thing & if my finding information is helpful could please click an accept the answer and upvote

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Azure AVD Mil CAC Login Issues - Not Meeting Criteria

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