Problèmes de synchronisation des stratégies de protection contre la perte de données de point de terminaison(Windows 10)

Question

Problèmes de synchronisation des stratégies de protection contre la perte de données de point de terminaison(Windows 10)

Naoual SYMKY 5

Bonjour,

J'ai intégré l'appareil Windows 10 avec la stratégie DLP Endpoint, mais celle-ci apparait avec l'état de synchronisation de la stratégie DLP "Non disponible".

Vous trouvez ci-joint les informations concernant les détails de cet appareil ,inclut le système d'exploitation, la version du moteur Defender ,la version du rapport d'analyse de l'agent MDE Client Analyzer.

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Smaran Thoomu 25,195 Reputation points Microsoft External Staff Moderator

2024-10-24T21:03:21.15+00:00
Hi Naoual SYMKY
Thanks for the question and using MS Q&A platform.
It seems like you are experiencing issues with the synchronization of your DLP Endpoint policy on your Windows 10 device. Based on the information you provided, it appears that the DLP policy sync status is "Not available".

To troubleshoot this issue, you can try the following steps:

Check if the device is properly onboarded to Microsoft Defender for Endpoint. You can do this by going to the Microsoft Defender Security Center portal and checking if the device is listed under the Devices tab.

Check if the device is properly licensed for DLP Endpoint protection. You can do this by going to the Microsoft Endpoint Manager admin center and checking if the device has the appropriate license assigned.

Check if the device is properly configured to receive DLP Endpoint policies. You can do this by checking the device's registry settings and ensuring that the appropriate values are set.

Check if there are any issues with the DLP Endpoint policy itself. You can do this by reviewing the policy settings and ensuring that they are properly configured.

If none of these steps resolve the issue, it is possible that there may be a technical issue with the synchronization process. In this case, I recommend reaching out to Microsoft support for further assistance.

I hope this helps! Let me know if you have any further questions.
Smaran Thoomu 25,195 Reputation points Microsoft External Staff Moderator

2024-10-25T12:23:05.5866667+00:00

@Naoual SYMKY We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Smaran Thoomu 25,195 Reputation points Microsoft External Staff Moderator

2024-10-28T09:54:22.68+00:00

@Naoual SYMKY Just checking if you got a chance to look at the previous response. Kindly do let us know if it helped to resolve your issue. Thank you.
Naoual SYMKY 5 Reputation points

2024-10-29T08:22:29.58+00:00

Hello Smaran,

Thank you for your follow-up. Unfortunately, despite following the troubleshooting steps you provided, the issue persists. The DLP Endpoint policy synchronization on my Windows 10 device continues to display as "Not Available."

I have verified the device onboarding status, licensing, configuration settings, and policy parameters as suggested. Given that these checks did not resolve the problem, I may need additional support or insights into the technical root cause.

I appreciate your assistance in this matter.

Best regards,
Smaran Thoomu 25,195 Reputation points Microsoft External Staff Moderator

2024-10-29T11:48:42.47+00:00

@Naoual SYMKY I agree that this issue looks strange and I wasn't able to reproduce this issue. If you have a support plan could you please file a support ticket for deeper investigation and do share the SR# with us? In case if you don't have a support plan, please let us know here.
Naoual SYMKY 5 Reputation points

2024-10-30T08:57:06.3833333+00:00

Hello,

Thank you for looking into this.After verifying all the conditions you mentioned, I found that everything was properly configured. Therefore, I decided to change the Windows 10 build, as I was previously working with the latest Windows Insider Preview version. I uninstalled the KB related to the Windows Preview and switched to build 19045.5073. Now, everything is working, and the synchronization status has successfully updated.

Best regards,

2 answers

Your answer

Smaran Thoomu 25,195 Reputation points Microsoft External Staff Moderator

2024-10-24T21:03:21.15+00:00

Hi Naoual SYMKY
Thanks for the question and using MS Q&A platform.
It seems like you are experiencing issues with the synchronization of your DLP Endpoint policy on your Windows 10 device. Based on the information you provided, it appears that the DLP policy sync status is "Not available".

To troubleshoot this issue, you can try the following steps:

Check if the device is properly onboarded to Microsoft Defender for Endpoint. You can do this by going to the Microsoft Defender Security Center portal and checking if the device is listed under the Devices tab.

Check if the device is properly licensed for DLP Endpoint protection. You can do this by going to the Microsoft Endpoint Manager admin center and checking if the device has the appropriate license assigned.

Check if the device is properly configured to receive DLP Endpoint policies. You can do this by checking the device's registry settings and ensuring that the appropriate values are set.

Check if there are any issues with the DLP Endpoint policy itself. You can do this by reviewing the policy settings and ensuring that they are properly configured.

If none of these steps resolve the issue, it is possible that there may be a technical issue with the synchronization process. In this case, I recommend reaching out to Microsoft support for further assistance.

I hope this helps! Let me know if you have any further questions.
Smaran Thoomu 25,195 Reputation points Microsoft External Staff Moderator

2024-10-25T12:23:05.5866667+00:00

@Naoual SYMKY We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Smaran Thoomu 25,195 Reputation points Microsoft External Staff Moderator

2024-10-28T09:54:22.68+00:00

@Naoual SYMKY Just checking if you got a chance to look at the previous response. Kindly do let us know if it helped to resolve your issue. Thank you.
Naoual SYMKY 5 Reputation points

2024-10-29T08:22:29.58+00:00

Hello Smaran,

Thank you for your follow-up. Unfortunately, despite following the troubleshooting steps you provided, the issue persists. The DLP Endpoint policy synchronization on my Windows 10 device continues to display as "Not Available."

I have verified the device onboarding status, licensing, configuration settings, and policy parameters as suggested. Given that these checks did not resolve the problem, I may need additional support or insights into the technical root cause.

I appreciate your assistance in this matter.

Best regards,
Smaran Thoomu 25,195 Reputation points Microsoft External Staff Moderator

2024-10-29T11:48:42.47+00:00

@Naoual SYMKY I agree that this issue looks strange and I wasn't able to reproduce this issue. If you have a support plan could you please file a support ticket for deeper investigation and do share the SR# with us? In case if you don't have a support plan, please let us know here.
Naoual SYMKY 5 Reputation points

2024-10-30T08:57:06.3833333+00:00

Hello,

Thank you for looking into this.After verifying all the conditions you mentioned, I found that everything was properly configured. Therefore, I decided to change the Windows 10 build, as I was previously working with the latest Windows Insider Preview version. I uninstalled the KB related to the Windows Preview and switched to build 19045.5073. Now, everything is working, and the synchronization status has successfully updated.

Best regards,

Answer 1

Naoual SYMKY 5

Hello Smaran,

Thank you for your follow-up. Unfortunately, despite following the troubleshooting steps you provided, the issue persists. The DLP Endpoint policy synchronization on my Windows 10 device continues to display as "Not Available."

I have verified the device onboarding status, licensing, configuration settings, and policy parameters as suggested. Given that these checks did not resolve the problem, I may need additional support or insights into the technical root cause.

I appreciate your assistance in this matter.

Best regards,

Smaran Thoomu 25,195 Reputation points Microsoft External Staff Moderator

2024-10-30T12:42:31.7933333+00:00

@Naoual SYMKY Glad to know your issue has been resolved. Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others "I'll repost your solution in case you'd like to accept the answer
Smaran Thoomu 25,195 Reputation points Microsoft External Staff Moderator

2024-11-01T05:58:08.3+00:00

@Naoual SYMKY Following up to see if the below answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

Answer 2

Hi @Naoual SYMKY

I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others "I'll repost your solution in case you'd like to accept the answer.
Ask: Bonjour,

J'ai intégré l'appareil Windows 10 avec la stratégie DLP Endpoint, mais celle-ci apparait avec l'état de synchronisation de la stratégie DLP "Non disponible".

Vous trouvez ci-joint les informations concernant les détails de cet appareil ,inclut le système d'exploitation, la version du moteur Defender ,la version du rapport d'analyse de l'agent MDE Client Analyzer.

User's image

Solution: Unfortunately, despite following the troubleshooting steps you provided, the issue persists. The DLP Endpoint policy synchronization on my Windows 10 device continues to display as "Not Available."

I have verified the device onboarding status, licensing, configuration settings, and policy parameters as suggested. Given that these checks did not resolve the problem, I may need additional support or insights into the technical root cause.

If I missed anything please let me know and I'd be happy to add it to my answer, or feel free to comment below with any additional information.

If you have any other questions, please let me know. Thank you again for your time and patience throughout this issue.

Please don’t forget to Accept Answer and Yes for "was this answer helpful" wherever the information provided helps you, this can be beneficial to other community members

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Problèmes de synchronisation des stratégies de protection contre la perte de données de point de terminaison(Windows 10)

2 answers

Your answer