Startup founder Microsoft Azure Sponsorship used on Personal account

Question

Startup founder Microsoft Azure Sponsorship used on Personal account

Carlos Fajardo 0

Hello,

After waiting for support with no response, I come here to see if anyone can help. My company did not have any Microsoft account when I signed up and got approved for the startup founder credit so we used ******@outlook.com to sign up to Azure. We proceeded with using the Microsoft Azure Sponsorship on this account. We later saw the offer to get 1 year of Business Premium so we signed up for that offer. So now we have a company account that is not @oulook.com. We have not used any credits yet so I was hoping we could transfer the Microsoft Azure Sponsorship to this account instead to save ourselves from any headaches that would be caused by having 2 accounts and especially having the company Azure resources running on a @outlook.com account.

We have reached out to support and have support tickets in place that are simply being ignored even when our account has Standard support enabled. Is there anyone that can provide some guidance?

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Answer 1

Rakesh Gurram 15,715 Microsoft External Staff Moderator

Hi Carlos Fajardo,

Thank you for reaching out to us on the Microsoft Q&A forum.

We are sorry to hear about the support challenges you've encountered.

It is not possible to transfer a "Microsoft Azure Sponsorship" subscription to another account. This sponsorship subscription is a special type of offer provided by Microsoft to eligible customers for a limited time and is tied to the account used to sign up for it.

If you need to transfer ownership of a standard Azure subscription to another account, you can initiate a transfer request through the Azure portal. However, this option is not available for sponsorship subscriptions.

For more information, contact the Azure subscription management support team by submitting a support request. Persistence is key, so reference your existing tickets and emphasize urgency. I recommend reaching out to the Microsoft for Startups support team as well. You can submit a request via this link: https://foundershub.startups.microsoft.com/signup?drawer_open=true

For more information about Startups see: Technical Guidance & Support Overview

For more details, please read: Azure Credits and Billing FAQs

If the information is helpful, please Accept Answer & Upvote so that it would be helpful to other community members.

Carlos Fajardo 0 Reputation points

2024-10-31T13:16:37.7966667+00:00

Rakesh,

Thank you for your input. Yes, when trying to move it we see this message:> Transfer is not supported for your subscription type. Please refer to transfer documentation (https://aka.ms/supported-subscription-types) for details

To transfer this subscription, contact Azure Support

Which does explain what you mentioned but it does say to contact support which is what we have done with extreme persistence. At the end of the day, this program is in place to partner together with Microsoft and to use Azure as a solution moving forward.

It's in the best interest form both sides to ensure we set everything up correctly from the beginning. I have not used the sponsorship subscription in hopes that it would make it easier to help with the transfer but given that we don't have any type of support we will just need to move forward deploying a business solution under a personal email @outlook.com.

I sincerely hope that this doesn't bring any limitations in the future that would then require us to move to a different platform instead.
Carlos Fajardo 0 Reputation points

2024-10-31T13:24:23.8+00:00

Yes, that's what we saw when trying to move it:

Transfer is not supported for your subscription type. Please refer to transfer documentation (https://aka.ms/supported-subscription-types) for details To transfer this subscription, contact Azure Support

However, it does say to contact support which we have with extreme persistence.

At the end of the day, this program exists as a mutual relationship and I was hoping that this could be set up correctly from the beginning so that we stay on the Azure platform.

Since it seems that support is non-existent, we will move forward with deploying our solution on the personal account @oulook.com cancelling our business premium subscription since we cannot use our domain validated on both instances.

I sincerely hope we don't run into any issues for running our business solutions under a personal @outlook.com account.
Rakesh Gurram 15,715 Reputation points Microsoft External Staff Moderator

2024-11-01T02:48:13.0066667+00:00

Hi Carlos Fajardo,

Can you please share me the support ticket number, so that I can check internally and help you to resolve the issue.
Rakesh Gurram 15,715 Reputation points Microsoft External Staff Moderator

2024-11-01T15:08:26.34+00:00

Hi Carlos Fajardo,

Could you please share the support ticket number with us? This will allow us to check internally and assist you in resolving the issue.
Carlos Fajardo 0 Reputation points

2024-11-01T19:45:31.56+00:00

Support request ID 2410300050000044
Rakesh Gurram 15,715 Reputation points Microsoft External Staff Moderator

2024-11-01T20:16:46.1633333+00:00

Hi Carlos Fajardo,
Thank you for the details, we will reach out the support team internally and resolve your issue.

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Startup founder Microsoft Azure Sponsorship used on Personal account

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