I have been paying for a subscription but i have forgotten the username nad apssword

Question

I have been paying for an azure subscription but, I do not have the username and password for the said account. i have forgotten the same. how can i recover this?

Answer 1

Hi Ananth MSoft,

Thanks for reaching out to Microsoft Q&A.

If you hve been paying for an Azure subscription but have forgotten both the username and password associated with your account, you can follow these steps to recover access:

Recover Your Username:

• Visit the Microsoft Account Recovery page.
  • Enter the email address or phone number associated with your account.
    • Follow the on-screen instructions to receive a security code via email or SMS.
      • Enter the code to retrieve your username.
      Reset Your Password:

      - Once you have your username, go to the Microsoft Password Reset page.
      
         - Enter your username and follow the prompts to receive a security code.
      
            - Use the code to set a new password.
      

If you don't have access to the recovery email or phone number, or if these steps don't resolve the issue, it's advisable to contact Microsoft Support for further assistance.

https://youtu.be/2vN0NfVgME4

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Answer 2

@Ananth MSoft Sorry for the delayed response. Not sure if this is still an issue. But I would like to share my thoughts on this to the benefit of community.

If you are the only global admin on the account and are blocked entirely, you can reach out to our support team. You can look into below article to get support numbers depending on your country.

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

 or creating a ticket through a different account:  https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

While creating a ticket with Microsoft support team. Give them the tenant ID which is locked out in your description. Tell them that no admin account has access anymore and your partners also have no access anymore.

Once you create a ticket with support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you with help you in getting access to your tenant or unlock your account depending on your scenario.

Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

Hope this helps!

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