4,109 questions
Copilot able to retrieve info from Sharepoint in Copilot Studio but not in Teams
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 28.000000000000004%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Choo Ming Jing
0
Reputation points
Hi, I have created a bot in Copilot studio which is pointing to a SharePoint site for knowledge source.
The bot is able to retrieve the answer from the SharePoint site in the Copilot studio interface but when I tested in Teams, it does not return any response.
For authentication, I am using the option 'Authenticate with Microsoft' and have added the required API permission as per the link below:
Microsoft Teams Development
Microsoft Copilot Other
954 questions
Microsoft Teams Microsoft Teams for business Other
10,905 questions
{count} votes
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 48%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Sayali-MSFT 3,991 Reputation points Microsoft External Staff Moderator2024-11-15T06:37:15.81+00:00 @Choo Ming Jing-Thank you for your inquiry about your Teams app development issue!
If you have reconfigured the copilot to use 'Authenticate with Microsoft', it might take a few hours before this change takes effect. If the change doesn't appear to have taken effect, you can type "start over" in the chat to force the conversation to restart with the latest version of the copilot.
Ensure that the generative answers node is correctly set up in your topic. This node allows the bot to respond based on knowledge sources at the topic level
Reference Document-
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous2024-11-15T06:43:59.5466667+00:00 Hi @Choo Ming Jing
Teams tag is mainly focused on the general issue of Microsoft Teams troubleshooting. According to your description, your question is not in our support scope. Thanks for your understanding and patience.
The following suggestion is for your reference:
- Republish the bot: To ensure changes take effect, you may need to republish the bot after making configuration changes. Try republishing your bot in Copilot Studio and then test it in Teams.
- Teams channel setup: Confirm that your bot is set up correctly in the channel in Teams. Make sure the bot is added to the correct team and channel and that the user has permission to interact with the bot.
- Logs and error messages: Try viewing Teams logs and error messages in the Teams admin center or the Azure portal to identify the source of the problem.
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 62%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
ChetanSharmamsft 1,036 Reputation points Microsoft External Staff Moderator2024-12-09T05:37:17.66+00:00 Hello @Choo Ming Jing
Hope you are doing well!!Could you please share the repro steps for how you have configured the SharePoint which is working in Copilot Studio Interface and not working in Teams (Please share the steps how you have published it to Teams).
Please share if you are referring any specific doc and error that you are getting.
Meanwhile, you can also try via uploading the app package directly in Teams rather than using publish button.
Sign in to comment
Sign in to answer