Office 2019 Standard - Outlook "Not Implemented" error when send/receive

Question

Hello,

It's been a while that i encountered this problem but for now i just solved with a workaround, not a final solution. There is no difference in which Windows version is (10 or 11), it happened every month and now from only 2 Pcs with this problem we arrived at 4 Pcs..

Is there a solution to solve definitively this problem? Because it is reeeally annoying.

The problems I found:

• Outlook give "Not implemented" when trying to use send/receive button;
• Disinstallation does not go well, error of something like "Could not access/Do not have permission to some important files";
• Online repair do not go on for the reason described before;
• If I try to reinstall after "disinstall" it after the error, it gives "Make sure to have an internet connection" error;
• There are two Office 2019 install on the Programs list: one normal and one *.proof;

My "solution" is:

• Uninstall Office with the Office Removal Tool that now i see that is unavailable and insted I need to use the Get Help app;
• Restart PC;
• Go to "Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office" an remove the "ClickToRun" key (change authoritations if cannot delete);
• Restart PC;
• Reinstall Office and disable updates (seems to be less frequent if I disable the updates).

Is there a solution? Thank you for the help!

Answer 1

Since normal uninstallation isn't working, use the Microsoft Support and Recovery Assistant (SaRA) to force-remove all Office installations.

After using SaRA, manually check and remove leftover files:

Navigate to these directories and delete any leftover Office-related files:

C:\Program Files\Microsoft Office

C:\Program Files (x86)\Microsoft Office

C:\ProgramData\Microsoft\Office

C:\Users<YourUsername>\AppData\Local\Microsoft\Office

C:\Users<YourUsername>\AppData\Roaming\Microsoft\Office

In Start Search type Regedit and press the Enter key.

Navigate to these keys and delete any Office-related entries:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office

HKEY_CURRENT_USER\Software\Microsoft\Office

Reboot.

Reinstall Office.

Answer 2

Same Problem here, Reddit has a user which has this Problem and Word/Excel can't open files from network share:

Quote Brad from Reddit:

"Office 2019 LTSC Update Issues with Nov 12 Update Version 1808 Build 10416.20007

I've had 3 different clients on 3 different networks with issues after Office 2019 LTSC installs an update. Some symptoms -

• Unable to open office files from network drives (confirmed with Excel, Word, and PowerPoint) (all 3 PCs)
• Reply all in Outlook generates a generic "not implemented" error box (All 3 PCs)
• Opening a blank document in Word will give a bunch of Macro warnings and even if you "enable all Macros" you still get the warning. Recreating Normal.docm does not fix (1 PC)
• Repair install of office will uninstall office and then generate an Access denied to installation source error 30015-39 (5) (2 of 3 PCs, have not yet uninstalled on the 3rd)

On the first 2 PCs where this happened, I just ended up uninstalling 2019 and installing 2021 LTSC due to time constraints. I'm on my 3rd user in the last 2 days, and trying to do more in-depth troubleshooting."

We had to run an online repair (which fails) and then a reinstall of office 2019. Then we disabled the Updates for whole Office product.

@Microsoft

What the heck is going on?