Crystal Reports Viewer Failed to export pdf ?

Question

Hi All , Today Faced this problem

"Crystal Reports Viewer Failed to export pdf"

In Visual Basic 6 + Crystal Reports10 + Access Database16 +In Last windows11 24H Update

Thnx

Answer 1

A little help for ChatGPT on this subject. I got:

Windows includes a security feature that blocks untrusted fonts, which might interfere with legacy applications. You can disable this feature via the Local Group Policy Editor:

• Press Win + R, type gpedit.msc, and press Enter to open the Local Group Policy Editor.
• Navigate to Computer Configuration > Administrative Templates > System > Mitigation Options.
• In the right pane, double-click on "Untrusted Font Blocking."
• Set it to "Disabled" or "Not Configured" to turn off the feature.
• Click "Apply," then "OK."
• Restart your computer to apply the changes.

For more details, refer to Microsoft's documentation on blocking untrusted fonts.

https://learn.microsoft.com/en-us/windows/security/operating-system-security/device-management/block-untrusted-fonts-in-enterprise

Answer 2

UPDATE UPDATE UPDATE (02/17/2024)

Dear community friends, we have found a workaround fix for this issue WITHOUT having to replace the Times New Roman font on your reports.

Please follow this procedure:

1. Open Control Panel.
2. Choose Appearance and Personalization
3. Under Fonts, click Change Font Settings
4. Check "Hide fonts on language settings'
5. Click button for "Restore default font settings"
6. Go to Desktop, Wait like 10 seconds, right click on Mouse, and click Refresh.

Again, this is a per machine specific fix.

Of course removing Times New Roman entirely from the report works also, but we have found this to be way easier than updating 400+ reports that are client specific for us.

Best Regards,

Rafayel Ambartsumyan