Outlook new email redirects to Google

Question

Outlook new email redirects to Google

AdrianC 1

Hi all,

I just inherited a network and I'm trying to set up autodiscover for the users so everything goes smoothly for the new mailboxes. The issue that I am having and which is also discussed in the forum without a resolution, is that every time the user sets up the mailbox, it will redirect him to Google.

In the past, the domain was par of Google Workspace, but now everything in our on-site Exchange server. Public DNS records were changed months ago and there is none that points to Google.

Clients are clean VMs just for the sake of testing with Office 2019.

Any ideas?

AdrianC 1 Reputation point

2024-11-29T19:45:17.1066667+00:00

This is just a duplicate of previous reply. Looks like it takes a while for a reply to actually be online. This can be deleted.

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AdrianC 1 Reputation point

2024-11-29T19:45:17.1066667+00:00

This is just a duplicate of previous reply. Looks like it takes a while for a reply to actually be online. This can be deleted.

Answer 1

Joan Hua-MSFT 5,300 Microsoft External Staff

Hi @AdrianC

Welcome to our forum!

What is your account? Outlook.com or Microsoft 365 or something else?

And what is your previous workspace?

To better assist you to solve the problem, would you please provide a screenshot of the error? (In order to avoid privacy leakage, please remember to hide your personal information.）

As i know: It seems a known issue after the migration usually registry fix or escalation to Microsoft is the solution, check this thread and workaround. More information: Autodiscover issues After migrating from google. - Microsoft Q&A

In addition, i find a similar thread that many people find it useful, you may feel free to refer to it. User's image

Hope it helps!

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AdrianC 1 Reputation point

2024-11-29T06:24:17.46+00:00

Hi,

There is not Office 365, it is a in-house Exchange server. I don't have issues with registry keys since every test is done on a clean virtual machine. Bellow is the screen you requested.

There is no error, it just redirects all the mailboxes I try to set up in Outlook using my custom domain to Google.
AdrianC 1 Reputation point

2024-11-29T19:40:18.78+00:00

This is a local Exchange server with my custom domain name, so no Office 365 or anything online. Outlook is a fresh install on a fresh virtual machine, so no caching or bloated registry keys.

Here is a screen, which is not actually an error, just a pop-up window from Outlook which actually redirects to Google.
AdrianC 1 Reputation point

2024-12-02T06:41:05.76+00:00

I have been trying a few times to put an image here, but looks like the post keeps getting deleted.

But anyway, this is not an online email, it is a local Exchange server and Outlook is installed on a clean Windows 10 virtual machine. When trying to configure outlook with the custom domain, it gets redirected to Google, no error or anything else.
Joan Hua-MSFT 5,300 Reputation points Microsoft External Staff

2024-12-02T07:45:10.37+00:00

Hi @AdrianC

Thanks for your response.

As i know, when you configure or use Outlook in a virtual machine, the registry changes. It is advisable to check if your registry meets request shown in the diagram. If it meets, it is recommended to log in your account to OneDrive to sync your information and try to create a new profile (Control Panel>Mail>Show Profiles) to log in to Outlook again.

If the problem persists, you may try to turn off the GMAIL service in Google Admin, which can ensure that the redirection to Google is stopped. More information: Control Gmail access for your organization’s users - Google Workspace Admin Help .

Hope it helps.
Joan Hua-MSFT 5,300 Reputation points Microsoft External Staff

2024-12-04T07:54:10.33+00:00

Hi @AdrianC

Just checking in to see if above information was helpful. If it is useful, would you mind marking the helpful post as an answer? Which would benefit others who also has similar issues in forum. Warm thanks！
AdrianC 1 Reputation point

2024-12-04T09:55:02.46+00:00

Hi Joan,

Unfortunately it does not work even with those registry keys and the google service is stopped. The thing that I do not understand is why Outlook goes to Google when the DNS tells it to go to my local Exchange.
Joan Hua-MSFT 5,300 Reputation points Microsoft External Staff

2024-12-05T08:26:00.3166667+00:00
Hi @AdrianC

Thank for your patience.

There are a few potential reasons why Outlook might still be redirecting to Google despite your DNS settings pointing to your local Exchange server:

Cached Credentials: Sometimes, Outlook might be using cached credentials or settings that still point to Google. Please go to the Credential Manager in Windows and remove any credentials related to Office or Outlook.

Autodiscover Process: Outlook uses the Autodiscover service to find the correct server settings. If there's any old Autodiscover information cached or if the Autodiscover DNS records are not correctly updated, Outlook might still try to connect to Google. You may use tools like the Microsoft Remote Connectivity Analyzer to ensure your Autodiscover settings are correctly configured.

Registry Settings: Even though you've tried registry keys, there might be additional settings or keys that need to be adjusted. Please double-check all relevant registry keys to ensure they are correctly set.

Microsoft Account Cache: Sometimes, Microsoft might have cached information about your domain being associated with Google services. This can cause Outlook to redirect to Google for authentication.

Hope it helps.

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Outlook new email redirects to Google

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