Upgrade to Visual Studio professional error

Question

I am the account owner and have all billing control and rights in my Azure portal. I am in fact the only user. When I go to the Visual Studio subscription page, and opt for paid subscription and try to sign on for the Professional Subscription I have seen two different errors when I try one saying I do not have suitable permissions and the other "Your purchase could not be completed. Please contact support for assistance". I do not have a local version of Visual Studio - as I use a Mac M1 and was advised to just get the online license and there would be no issues. Unfortunately this is not the case. Any help to see where I am going wrong would be greatly appreciated.

Answer 1

Hello @Scott MacNevin,

Welcome to Microsoft Q&A forum.

Honestly, you probably need to contact the Visual Studio Subscription Team to double confirm your billing and subscriptions. As you do not have a local version of Visual Studio, you might also need to contact Azure Team to check if some operations you performed on the Azure/Azure portal were not correct.

About contacting Visual Studio Subscription Team, you can use this link: Visual Studio Subscription Support, click "Visual Studio Sales, Account, Subscription and Billing Support", select the proper country/region, check the support methods (live chat/submit online request…).

About contacting Azure Team, you can try to add some corresponding Azure tags on this thread.

Kind Regards,

Tianyu

---

If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.