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We’re unable to validate your phone number
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 16%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIC%3C/text%3E%3C/svg%3E)
Isaac Chen
5
Reputation points
Dear support, I wish to register for free Microsoft Azura account, try many time and different number also came with the same issues "We’re unable to validate your phone number". I already update to my profile information with my phone number also cannot. I'm from Malaysia. Email is <Mod remove PII>. Can you help me on validation of issues? Thank you so much for your help.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 74%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
AshokPeddakotla-MSFT 35,971 Reputation points Moderator2024-12-19T05:44:32.3366667+00:00 Isaac Chen Greetings & Welcome to Microsoft Q&A forum!
Billing support is completely free, but since you don't have a subscription yet you can dial the global service numbers here for help.
See similar issue as well for more details.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 8%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIR%3C/text%3E%3C/svg%3E)
Isfa Rizi Ishak 0 Reputation points2024-12-20T16:41:35.8933333+00:00 Hi Isaac,
I'm having the same issue before and have been trying some workaround and finally can validate my phone no after trying diff combos.
For example, Malaysia phone no including country code is +60 12 3456789.
In the box, type phone no as following: 0-123456789.
Good luck validating your phone no.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 30%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
Hong 0 Reputation points2025-02-10T22:19:09.5833333+00:00 My phone number is +6016233xxxx. I tried 6016233xxxx, 16233xxxx, 016233xxxx. Keep getting "unable to validate phone number" issue.
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