VLS External Instructors - SAP SuccessFactors Learning Module

Question

Hello, I am trying to update my account ID (I am an external instructor) on the VLS Settings for the Instructor but is giving me the following error:

• The user account could not be updated on MS_Teams VLS Server. Please try again later or note the error and contact your VLS administrator. VLS Error: Illegal character in fragment at index 73: https://graph.microsoft.com/v1.0/users/helder.m.peixoto_accenture.com#EXT#@biontechglobal.onmicrosoft : Invalid Teams User
• helder.m.peixoto_accenture.com#EXT#@biontechglobal.onmicrosoft was generated by Teams. Is there a way to open an exception in LMS to consider this email as allowed?

Can you please help me on this matter?

Answer 1

Hi @Hélder Peixoto

Teams tag is mainly focused on the general issue of Microsoft Teams troubleshooting. According to your description, your question is not in our support scope. Thanks for your understanding and patience.

You may be able to contact your VLS administrator by creating an online support case or contacting Volume Licensing Support by phone. Please refer to contact us.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

---