Intune MDM Corporate device with work profile

Question

So I have rolled in a samsung phone, and now the user came to me saying he can't make a secure map in his personal profile.

Answer 1

@Daniel Ideho Thanks for posting in our Q&A. From your description, did you mean that the user can't make a secure map after enrolling this android device to intune? If there is anything misunderstanding, please correct me.

To clarify this issue, we appreciate your help to collect some information:

1.Could please tell us how did he make a secure map? Is there any error message? If yes, please show us the screen shot?

2.This user can successfully make a secure map before enrolling this android device to intune, right?

If there is anything update, feel free to let us know.

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Answer 2

Hello Daniel Ideho,

I found from the Samsung Knox documentation that secure folder is not available for Knox enrolled corporate owned devices.

https://docs.samsungknox.com/admin/knox-platform-for-enterprise/kbas/kba-1205-secure-folder-not-available-on-a-device/

I tried in my personally owned device with work profile, and I am able to access secure folder just fine.

In case you want more details or confirmation on the same, reach out to support from here: https://learn.microsoft.com/en-us/mem/get-support

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