How do you get the verification numbers to display on Microsoft app?

Question

I have recently switched phones and have been trying to log onto both my school and work secured sites and when it supposedly sends a number to my Microsoft app it does not show up and am not able to sign in and use the websites. I just don’t know how to fix it to return to normal.

Answer 1

Hello @Jelena Snydal

Thank you for posting your query on Microsoft Q&A.

It seems that you were unable to log in to your work or school sites because you couldn't complete the second-factor authentication (MFA).

Work or School accounts registered with Microsoft Authenticator are device bound. This means you will need to re- register the MFA in your Microsoft Authenticator app on your new phone with your Entra ID work account.

You can do this in two ways: either by contacting your IT team or by logging into your account and completing the second factor authentication using another registered method, such as SMS or phone call. Here are the steps to follow:

1. Log in to Microsoft Teams or any other application as usual.
2. Enter your username and password and click "Next."
3. When prompted for the 2-digit code, since you're unable to complete it, select "I can't use my Microsoft Authenticator app right now" and proceed with completing the 2FA using an alternative method, such as SMS or phone call.
4. Select the registered authentication method to complete the second factor authentication.
5. Once logged in successfully using another authentication method, proceed to re-register your user account to the Microsoft Authenticator app by following the steps outlined in the document provided here: https://support.microsoft.com/en-us/account-billing/change-your-two-step-verification-method-and-settings-c801d5ad-e0fc-4711-94d5-33ad5d4630f7

(or) You can register new devices at https://aka.ms/security-info
If you haven't registered with any other authentication method and are still unable to log in, you may need to contact your IT support team or Global Administrator to assist with re-registering for MFA.

Here are the steps:

• Sign in to the Azure portal.
• On the left, select Azure Active Directory > Users > All users.
• Choose your account->select Authentication methods and click "Require re-registration for MFA".
  

Refer Document: https://learn.microsoft.com/en-us/entra/identity/authentication/howto-mfa-userdevicesettings#manage-user-authentication-options

I hope this clarifies things. Please contact us if you have any additional questions.

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Best regards,

Sakshi Devkante