I am creating a new Entra tenant for a free trial, but the phone number verification is not happening, and the process is not moving forward?

Question

I am creating a new Entra tenant for a free trial, but the phone number verification is not happening, and the process is not moving forward

Answer 1

Hi @Vishwajeet Kamble • Thank you for reaching out.

It looks like there is some issues in trying to validate your phone number for setting up a trial subscription from the screenshot you shared some additional data is required for the identity validation.

Below are the general steps to follow to resolve these issues. I can see from the screenshot that the country code is correct if you are residing in India. So step 1 should already be met.

1. Make sure that you've entered a supported country/region code correctly.
2. If the phone number you're using has already been associated with an existing Azure account, you won't be able to use it to create a new account. For more information, you can refer to this link: We’re unable to validate your phone number
3. If the issue persists, I recommend contacting Azure support. You can reach them using the following link: Customer service phone numbers - Microsoft Support

When speaking with the tech router or customer service representative, inform them during sign-up that you are unable to validate your phone number. They will then create a support ticket and escalate the case to the Azure Subscription/Account Review team. Once your case is routed to the appropriate team, a support engineer will reach out to assist you further. Ensure that the correct phone number and email address are provided when creating the support ticket to facilitate communication.

As the problem is identity validation contacting support like guided in the error message if the above second step does not resolve the problem is necessary since personal data needs to be shared which cannot be done in a public forum for data privacy purposes, this is to protect your own personal information so I hope you do understand that.

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