We’re unable to validate your phone number

Question

I am trying to activate Azure free trial. However when I am unable to validate phone number and getting attached error. Tried the following:

• Phone number with and without country code
• Tried in different browsers and incognito modes
• Tried different phone numbers

Please help! Thank You

Answer 1

Hi @Pawan Musale ,

if you have problems with the phone validation in the Azure Account creation process please take a look here: Identity verification by phone

Here are some additional information:

You can use any phone number for verification as long as it meets the requirements. The phone number that you enter for verification isn't stored as a contact number for the account.

• A Voice-over-IP (VoiP) phone number can't be used for the phone verification process
• Check that your phone can receive calls or SMS messages from a United States-based telephone number.
• Double-check the phone number that you enter, including the country code that you select in the drop-down menu.
• If your phone doesn't receive text messages (SMS), try the Call me option.

Source: No verification text message or phone call

Make sure to select the right country code in the drop-down and enter the phone number without the country code.

One option might be to call Microsoft's Global Support: Global Customer Service phone numbers

Maybe they are able to help.

I've noticed a couple of questions/threads related to this issue in the past. But none of them gave an answer how to fix this or if it was fixed at all.

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten

Answer 2

1. Initial Attempts
   • I faced the same issue.
   • I tried using multiple emails and phone numbers.
   • I attempted to create an account using both desktop and Android mobile devices.
2. Contacting Support
   • I contacted the Azure support team via the chat option while creating the account.
   • They provided me with a customized link to create an account.
3. Final Solution
   • I used an iOS device with the Safari browser.
   • I switched to an incognito tab and successfully created the account.
4. Additional Note
   • My region is India.