renew an expired domain name

Question

In one of my Azure subscriptions a domain name expired 5 days ago. In the "Domain Renewal" section it says my domain is eligible for renewal but the button to renew is greyed out. I tried to create a support ticket but when it got to the 'solution page' it was blank. I reported the issue about the solution page which had several errors in Edge's console. However, I still have no way to renew my domain name.

Answer 1

I discovered the reason I couldn't renew my domain name subscription. It was because I hadn't been registered as a roll-based user of the app. After assigning myself as an owner in Entra the 'Renew Domain' button was lit up.

Answer 2

Hi @Lou Gallo

I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to "Accept " the answer.

Issue:

You are unable to renew an expired domain because the "Domain Renewal" button is greyed out.

Solution:

You have fixed the issue by assigning the owner role to your account in Microsoft Entra ID.

If you have any other questions or are still running into more issues, please let me know. Thank you again for your time and patience throughout this issue.

Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.