[Solved] Problem to open file Sharepoint on Office 365 on Windows 10 PC

Question

Good morning, I am encountering an issue on a company PC used by one of our employees. When attempting to open a file via SharePoint, OneDrive synchronization, or using the "Open in app" option in the browser, the following error message always appears:

"This file can only be opened in a work location. Move it to an organization-approved location for work files."

I have tested this on other company PCs, and the file opens without any issues. Furthermore, the file can also be accessed without problems on a non-company PC.

Do you know if there is a way to resolve this specific issue on the affected company PC?

Answer 1

Hi @Francesco Russo ,

Great to know that and thanks for sharing the update here.

By the way, since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others.". and according to the scenario introduced here: Answering your own questions on Microsoft Q&A, I would make a brief summary of this thread:

[[Solved] Problem to open file SharePoint on Office 365 on Windows 10 PC]

Issue Symptom:

Good morning, I am encountering an issue on a company PC used by one of our employees. When attempting to open a file via SharePoint, OneDrive synchronization, or using the "Open in app" option in the browser, the following error message always appears:

"This file can only be opened in a work location. Move it to an organization-approved location for work files."

I have tested this on other company PCs, and the file opens without any issues. Furthermore, the file can also be accessed without problems on a non-company PC.

Do you know if there is a way to resolve this specific issue on the affected company PC?

Current status:

I solved the problem, WIP (Windows information Protection) was configured on Intune, but it was not configured correctly and did not see the company SharePoint as a trusted location and after fixing the policy it was resolved.

You could click the "Accept Answer" button for this summary to close this thread, and this can make it easier for other community members to see the useful information when reading this thread. Thanks for your understanding!

Answer 2

Hi @Francesco Russo ,

Welcome to Q&A forum! Happy to assist you on this issue.

To help you do troubleshooting, I'd like to confirm information below:

• Does issue happen to all files? Are the files saved in OneDrive for business or personal OneDrive?
• Have you tried downloading a file to local place on your computer then open it? Does error persist?

Per my research, the error message that you mentioned may appear when WIP(Windows Information Protection) is enabled on the system. Are your files WIP protected? You may confirm with your IT and then remove the WIP to check the result.

Meanwhile, we searched a similar thread, hope it can give you some ideas: Windows Information Protection - OneDrive "this file can only be opened from a work location"-SOLVED - Microsoft Tech Community

I hope this information helps. Please do let us know if you have any further queries.

Kindly consider accepting the answer if the information provided is helpful. This can assist other community members in resolving similar issues.