How to resolve "Unable to validate your phone number" error while signing up for Azure Free Cloud Account?

Question

How to resolve "Unable to validate your phone number" error while signing up for Azure Free Cloud Account?

Bismaya Parida 45

I encountered an issue while trying to create a free cloud account on Azure. The error message displayed is: “We’re unable to validate your phone number. Phone validation is required to confirm your identity and complete signup. Reenter your SMS verification code, or try again with a different phone number.”

I entered my phone number correctly, but the validation still fails. I have tried:

Resending the SMS code multiple times.
Ensuring that my phone number is active and able to receive SMS.

Could anyone provide guidance on resolving this issue or suggest alternate methods to complete the account creation process? User's image

Arjan de Vrieze 5 Reputation points

2025-01-25T12:44:09.7066667+00:00

I have exact the same, with different browsers and OS. Today i have the same issue.
Masowe Hamusonde 0 Reputation points

2025-01-27T12:35:54.9533333+00:00

their sales support just told me its a global issue and that their support is working on it
Patrick Cornelißen 5 Reputation points

2025-01-27T18:14:34.7033333+00:00

Well, I'll try again tomorrow. But when you google or bing for the message, it seems to happen either very very often or is not fixed for more than a year
Arjan de Vrieze 5 Reputation points

2025-01-28T13:00:00.51+00:00

I also can do it by phone (no problem at all). Thanks Abiola
Sameeksha Jain 5 Reputation points

2025-01-28T13:02:45.5733333+00:00

This didn't work for me😐
Patrick Cornelißen 5 Reputation points

2025-01-28T13:13:29.86+00:00

For me it's also still broken. I have created a support request and I'm waiting for response.

I tried using my phone, my macbook with edge, firefox, chrome, I even created a VM in azure to host windows 11 and try from there using edge
Chanty 0 Reputation points

2025-01-28T22:43:55.35+00:00

I was having the same issue (UK) and was told it is a global issue and to sign up from my phone in private browser which did not work.

I tried on both Apple 15 and 16 which did not work however, I tried on a Samsung phone and it worked! The validation pops up but you can ignore it and continue to send the code.
Patrick Cornelißen 5 Reputation points

2025-01-29T07:32:51.3866667+00:00

Seems like you just got lucky ;-)
Sizwe Ngubane 0 Reputation points

2025-01-29T16:06:58.9166667+00:00

fixed now
Orapeleng Thipe 10 Reputation points

2025-02-02T17:02:40.0966667+00:00

I tried with a different browser, issue still persists.
Pankaj Gupta 0 Reputation points

2025-02-07T09:27:49.8866667+00:00

Not Worked from mobile too
Stuart Richardson 0 Reputation points

2025-02-22T23:25:37.3+00:00

Same as mentioned below, I tried numerous phones and couldn’t validate, I tried on iPhone in Safari but still the same, tried Opera browser but still the same, tried Google browser downloaded from Apple Store and was able to get through the process.
Stuart Richardson 0 Reputation points

2025-02-22T23:26:41.17+00:00

Same as mentioned below, I tried numerous phones and couldn’t validate, I tried on iPhone in Safari but still the same, tried Opera browser but still the same, tried Google browser downloaded from Apple Store and was able to get through the process.
Edu 6 Reputation points

2025-03-10T12:01:55.0133333+00:00

Tenho o mesmo problema a dias....
Peter Aro 5 Reputation points

2025-03-16T15:23:52.53+00:00

"There was an error sending the code to your phone. Please check the phone number and try again." Still getting this error even when using the phone.
Martin Howitt 20 Reputation points

2025-04-03T13:16:36.64+00:00

I have been having the same problem. Tried multiple browsers, also on my phone, and even waited 24 hours in case there was an outage. Not sure what to try next.
Fernando Barbosa 10 Reputation points

2025-04-03T20:19:53.7933333+00:00

I have been having this issue today. I'll try again tomorrow.
Tomas Lobo 5 Reputation points

2025-04-05T02:05:59.82+00:00

Same issue here, trying to sign up from Chile. I tried it with 3 different numbers and i could not make it through. Please if anyone knows the answer, comment it!
Vincent Sordo 0 Reputation points

2025-04-07T15:31:29.6133333+00:00

I have the same issue. Unresolved by following up with support. Trying to use my mobile phone, mobile data, incognito windows, and all other steps and workarounds. I am still unable to create an azure account.

4 answers

Your answer

Arjan de Vrieze 5 Reputation points

2025-01-25T12:44:09.7066667+00:00

I have exact the same, with different browsers and OS. Today i have the same issue.
Masowe Hamusonde 0 Reputation points

2025-01-27T12:35:54.9533333+00:00

their sales support just told me its a global issue and that their support is working on it
Patrick Cornelißen 5 Reputation points

2025-01-27T18:14:34.7033333+00:00

Well, I'll try again tomorrow. But when you google or bing for the message, it seems to happen either very very often or is not fixed for more than a year
Arjan de Vrieze 5 Reputation points

2025-01-28T13:00:00.51+00:00

I also can do it by phone (no problem at all). Thanks Abiola
Sameeksha Jain 5 Reputation points

2025-01-28T13:02:45.5733333+00:00

This didn't work for me😐
Patrick Cornelißen 5 Reputation points

2025-01-28T13:13:29.86+00:00

For me it's also still broken. I have created a support request and I'm waiting for response.

I tried using my phone, my macbook with edge, firefox, chrome, I even created a VM in azure to host windows 11 and try from there using edge
Chanty 0 Reputation points

2025-01-28T22:43:55.35+00:00

I was having the same issue (UK) and was told it is a global issue and to sign up from my phone in private browser which did not work.

I tried on both Apple 15 and 16 which did not work however, I tried on a Samsung phone and it worked! The validation pops up but you can ignore it and continue to send the code.
Patrick Cornelißen 5 Reputation points

2025-01-29T07:32:51.3866667+00:00

Seems like you just got lucky ;-)
Sizwe Ngubane 0 Reputation points

2025-01-29T16:06:58.9166667+00:00

fixed now
Orapeleng Thipe 10 Reputation points

2025-02-02T17:02:40.0966667+00:00

I tried with a different browser, issue still persists.
Pankaj Gupta 0 Reputation points

2025-02-07T09:27:49.8866667+00:00

Not Worked from mobile too
Stuart Richardson 0 Reputation points

2025-02-22T23:25:37.3+00:00

Same as mentioned below, I tried numerous phones and couldn’t validate, I tried on iPhone in Safari but still the same, tried Opera browser but still the same, tried Google browser downloaded from Apple Store and was able to get through the process.
Stuart Richardson 0 Reputation points

2025-02-22T23:26:41.17+00:00

Same as mentioned below, I tried numerous phones and couldn’t validate, I tried on iPhone in Safari but still the same, tried Opera browser but still the same, tried Google browser downloaded from Apple Store and was able to get through the process.
Edu 6 Reputation points

2025-03-10T12:01:55.0133333+00:00

Tenho o mesmo problema a dias....
Peter Aro 5 Reputation points

2025-03-16T15:23:52.53+00:00

"There was an error sending the code to your phone. Please check the phone number and try again." Still getting this error even when using the phone.
Martin Howitt 20 Reputation points

2025-04-03T13:16:36.64+00:00

I have been having the same problem. Tried multiple browsers, also on my phone, and even waited 24 hours in case there was an outage. Not sure what to try next.
Fernando Barbosa 10 Reputation points

2025-04-03T20:19:53.7933333+00:00

I have been having this issue today. I'll try again tomorrow.
Tomas Lobo 5 Reputation points

2025-04-05T02:05:59.82+00:00

Same issue here, trying to sign up from Chile. I tried it with 3 different numbers and i could not make it through. Please if anyone knows the answer, comment it!
Vincent Sordo 0 Reputation points

2025-04-07T15:31:29.6133333+00:00

I have the same issue. Unresolved by following up with support. Trying to use my mobile phone, mobile data, incognito windows, and all other steps and workarounds. I am still unable to create an azure account.

Answer 1

Abiola Akinbade 29,490 Volunteer Moderator

Hello Bismaya Parida,

Thanks for your question

As an alternative, try signing up using your phone. I have seen this resolve this issue for others.

If that doesn't help you can reach out to billing support. Billing support is completely free, but since you don't have a subscription yet you can dial the global service numbers here:

https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola

Alberto 26 Reputation points

2025-01-27T16:01:41.07+00:00

I have been having the same problem since last week. Sales support told me the same thing: it's a global issue.

- Update:
I was finally able to sign up by doing the process on my mobile phone (Samsung) as suggested by Abiola Akinbade
Alberto 26 Reputation points

2025-01-27T16:22:02.39+00:00

Thank you! I solved the problem by signing up on my mobile phone.
Abiola Akinbade 29,490 Reputation points Volunteer Moderator

2025-01-27T19:35:55.2733333+00:00

Nice!
Mauricio R. Molinero Quiroz 5 Reputation points

2025-01-28T22:00:23.3233333+00:00

Gracias desde Argentina 2025, en escritorio tampoco funcionaba! Si funciona en el teléfono móvil (celular).
Sizwe Ngubane 0 Reputation points

2025-01-29T16:06:33.8233333+00:00

its been fixed now
Patrick Cornelißen 5 Reputation points

2025-01-29T16:07:56.2866667+00:00

I can confirm that it works since this morning
Brian 0 Reputation points

2025-01-30T10:53:49.7866667+00:00

It's broken again. Not working for Irish numbers.
Antony Hall 5 Reputation points

2025-03-31T12:27:55.5033333+00:00

It's not working for me!

Answer 2

In the end I opened an MS Support ticket and they have solved it for me. They cleared my account and now I have upgraded successfully. They explained that:

Upon reviewing your account with deleted free services subscription ID: [redacted] on the [date] after its start date of [date]. Your account has been disabled since then and tagged inactive.

Regarding error in sending the code to your phone when you try to create an Azure subscription, I have engaged our account review team on your behalf. Your account was reviewed and cleared. Please proceed to retry creating the subscription one more time on your Azure portal.

Answer 3

Harshana Fernando 0

I also encountered the same issue; however, when I attempted to access it using a different browser (Google Chrome), it worked successfully.

Antony Hall 5 Reputation points

2025-03-31T12:28:20.17+00:00

This didn't work for me.

Answer 4

Arjan de Vrieze 5

Also when you have a VPN enabled to work / office then you can't verify.

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How to resolve "Unable to validate your phone number" error while signing up for Azure Free Cloud Account?

4 answers

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