Issue with Phone Validation for Azure free tier account

Question

Hi Team,

I'm reaching out to you because I am experiencing an issue with phone validation while trying to subscribe to an azure free tier account. Despite entering my phone number correctly,the validation process fails,and I am unable to complete the subscription.

I have tried different phone numbers but the issue still persists. Could you please assist me in resolving the problem?

Error message:

Thank you for your help.

Regards,
Nikhil.

Answer 1

Hi Nikhil,

Thanks for reaching out to Microsoft Q&A.

To resolve issues related to phone validation during the Azure account creation process, we recommend the following steps:

1.Check Phone Number Requirements: Ensure that the phone number you are using for verification meets the necessary requirements. Note that Voice-over-IP (VoIP) numbers cannot be used for this process. Make sure your phone can receive calls or SMS messages from a United States-based number, and double-check the phone number you entered, including the correct country code.

2.Troubleshooting Resources: For detailed troubleshooting steps, please refer to this guide: Troubleshoot Azure Sign-Up.

3.Contact Customer Support: If you continue to experience issues, we recommend contacting Microsoft Support directly. You can find the customer service phone numbers specific to your country here: Global Customer Service Phone Numbers. When you speak with a representative, inform them that you are unable to validate your phone number, and they will create a support ticket and escalate your case to the Azure Subscription/Account Review team.

4.Creating a Support Ticket: Alternatively, you can create a support ticket through the Azure portal by following these instructions: Create Azure Support Request. If you have access to a different tenant, you can also create a support ticket from there.

Please do not forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.

Answer 2

Hello Nikhil,

Thanks for your question

As an alternative, try signing up using your phone. I have seen this resolve this issue for others.

If that doesn't help you can reach out to billing support. Billing support is completely free, but since you don't have a subscription yet you can dial the global service numbers here:

https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola