Unable to purchase Roblox Premium through Microsoft.

b00m 25 Reputation points
2025-02-01T17:58:54.2+00:00

Hello microsoft support team,

For the past two or so days, I have been unable to purchase Roblox Premium through Microsoft. I have also seen other posts regarding this same issue, with some being more than a week old. However, I am yet to receive an answer or support.

You can view the issue here:
https://youtu.be/UVrDYUKLXfI

And links describing the same issue as me:
https://learn.microsoft.com/en-us/answers/questions/902807/cant-buy-premium-on-the-roblox-app
https://www.reddit.com/r/RobloxHelp/comments/1i8v966/white_screen_when_buying_roblox_premium_through/

To summarize the issue, whenever I go to the premium page on the Microsoft version of Roblox, and then I click on "Buy now" on any of the options, I get greeted with a white screen which stays there forever. (My pc has good enough specs to where it wouldn't take 5 minutes for a page to load.) I have attached a video showcasing the problem more accurately. This video also showcases my ability to purchase robux perfectly fine, and my Microsoft account balance containing more than enough to purchase premium. Lastly, I am unable to purchase premium from the website or app because I need to use my Microsoft account balance. I appreciate your help.

  • Evan
Windows for business | Windows Client for IT Pros | User experience | Other
{count} votes

1 answer

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  1. Daniel Okoro 5 Reputation points
    2025-02-11T08:49:27.0166667+00:00

    It's been fixed!

    0 comments No comments

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