The Azure Bot displays the message “You do not have permission to use this app here. Learn how to install this app yourself: Learn more” when clicking “Open in Teams.”

Question

I created an Azure Bot Service, and when I clicked on Channels and selected Teams, then clicked Open in Teams, I encountered the following error:

“You do not have permission to use this app here. Learn how to install this app yourself: Learn more.”

I checked the admin settings and found that I have already been added to the user group for this app. Additionally, my user role is Global (Org-wide default), and the upload permissions are enabled.

Where could the issue be?

Answer 1

Step 1: Check App Permissions and Policies

1. Teams Admin Center:
   • Go to the Teams Admin Center.
   • Navigate to "Teams apps" > "Permission policies".
   • Ensure that the app is allowed by the permission policies.
2. App Setup Policies:
   • Navigate to "Teams apps" > "Setup policies".
   • Ensure that the app is not blocked by any setup policies.

Step 2: Verify App Installation

1. Teams App Catalog:
   • Open Microsoft Teams.
   • Go to "Apps" and search for your app.
   • Ensure that the app is available and can be installed.
2. Install the App:
   • If the app is not installed, try installing it manually from the Teams app catalog.

Step 3: Review Azure Bot Service Configuration

1. Azure Portal:
   • Go to the Azure Portal.
   • Navigate to your Azure Bot Service.
2. Teams Channel Configuration:
   • Click on "Channels" and select "Microsoft Teams".
   • Ensure that the Teams channel is configured correctly and is active.

Step 4: Check Admin Settings

1. User Permissions:
   • Ensure that the user or user group has the necessary permissions to use the app.
   • Verify that the user has the appropriate role (e.g., Global Admin, Teams Admin).
2. Upload Permissions:
   • Ensure that the upload permissions are enabled for the user or user group

Thanks, 

Prasad Das

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