Unable to Create a Support Request in Azure Portal

Question

Unable to Create a Support Request in Azure Portal

Lei Sun 70

My Support Plan is DEVELOPER, and my Subscription role is Owner. However, when I encounter an issue, I am unable to create a Support Request. As shown in the screenshot, I remember that last time there was an option to create a support request, but now it is missing.

Currently, my only available options are:

Prioritized support on Microsoft Q&A
Azure Documentation
Billing and Subscription
Quickstart Center

However, none of these options can help me resolve my issue. This feels almost the same as the BASIC plan, which should not be the case.

How can I create a Support Request under my DEVELOPER plan?

20250215170327

20250215170343

For issues like mine, I can’t find an appropriate tag, so I have to choose the one that seems closest, but it may not be entirely accurate.

bharathn-msft 5,106 Reputation points Microsoft Employee Moderator

2025-02-16T02:42:43.88+00:00

Hello @Lei Sun , we understand you have questions about the Developer support plan and how to engage with Microsoft Support Engineers to receive answers to your technical questions.

Microsoft Q&A is our first party question and answer platform where enthusiasts, MVPs, and other community experts can engage. The developer support plan that you have ensures a new experience where you receive business hours access to Support Engineers on Microsoft Q&A with prioritized responses, as the first line of support.

Additionally, if you have issues pertaining to Azure billing or subscription management, you can always create a support request though the Azure Portal or by following this link.

We would be more than happy to assist you with any technical questions you have here on Q&A, for your earlier question on Azure Language studio we are working on that with our product team internally and circle back at the earliest. Beyond that if you have further queries, please let us know. Thank you.
Joseph Fitzgerald 30 Reputation points

2025-02-18T16:05:44.3766667+00:00

@bharathn-msft So now with Developer support plans there is no longer the availability to open a support case? When did this availability change? With the developer plan previously, there was a Chat. That was huge for Support. Is that availability now gone?
Only way to receive support for Develop plan subscriptions is to submit through MSFT Q&A? What is the expected SLA?
Joseph Fitzgerald 30 Reputation points

2025-02-18T16:24:41.6933333+00:00

Are there any changes with Standard Support Plan, meaning can support cases be opened through the Portal?

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bharathn-msft 5,106 Reputation points Microsoft Employee Moderator

2025-02-16T02:42:43.88+00:00

Hello @Lei Sun , we understand you have questions about the Developer support plan and how to engage with Microsoft Support Engineers to receive answers to your technical questions.

Microsoft Q&A is our first party question and answer platform where enthusiasts, MVPs, and other community experts can engage. The developer support plan that you have ensures a new experience where you receive business hours access to Support Engineers on Microsoft Q&A with prioritized responses, as the first line of support.

Additionally, if you have issues pertaining to Azure billing or subscription management, you can always create a support request though the Azure Portal or by following this link.

We would be more than happy to assist you with any technical questions you have here on Q&A, for your earlier question on Azure Language studio we are working on that with our product team internally and circle back at the earliest. Beyond that if you have further queries, please let us know. Thank you.
Joseph Fitzgerald 30 Reputation points

2025-02-18T16:05:44.3766667+00:00

@bharathn-msft So now with Developer support plans there is no longer the availability to open a support case? When did this availability change? With the developer plan previously, there was a Chat. That was huge for Support. Is that availability now gone?
Only way to receive support for Develop plan subscriptions is to submit through MSFT Q&A? What is the expected SLA?
Joseph Fitzgerald 30 Reputation points

2025-02-18T16:24:41.6933333+00:00

Are there any changes with Standard Support Plan, meaning can support cases be opened through the Portal?

Answer 1

brtrach-MSFT 17,731 Microsoft Employee Moderator

@Lei Sun On February 12, 2025, the developer support plan provided a new experience where you receive business hours access to Support Engineers on Microsoft Q&A with prioritized responses, as the first line of support.

For details on the SLAs and other benefits provided for each support plan, please see here.

Currently the new experience is only limited to Developer support plan only and for all other support plans, customers can continue to use portal as first engagement mode.

If you require assistance with a technical support issue, please post a new thread so we can assist you on providing a resolution.

brtrach-MSFT 17,731 Reputation points Microsoft Employee Moderator

2025-02-18T21:17:06.1566667+00:00

@Joseph Fitzgerald Tagging you here as well as this also addresses your questions.

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Unable to Create a Support Request in Azure Portal

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