How come I can't submit Azure Support Tickets anymore?

Question

Today, I tried to submit a support ticket via the Azure Portal's Help & Support page, but every time I fill out the questions it asks, it never let's me make a ticket. Instead, it redirects here.

The company I work for has a Developer Support Plan, which according to the support page, has Unlimited Contacts/Cases and the ability to open Sev C tickets. So according to this, we should definitely be able to open support tickets on the portal.

I would consider making a ticket here, but I obviously don't want to reveal any sensitive information on a public help forum. Any advice/explanation would be greatly appreciated.

Answer 1

Hi,

They recently changed Developer level support plan so that it provides priority response from Support engineers on Q & A within 8 business hours instead of support via email/phone. This is the reason why you are unable to create a support ticket as you did previously.

Standard level still provides support via email/phone, but costs more.

https://azure.microsoft.com/en-us/support/plans

Below article is for Microsoft for Startups Founders Hub members, but it is applicable to Azure Developer level support plan as well:

Priority Community Support with Microsoft Q&A

https://learn.microsoft.com/en-us/microsoft-for-startups/priority-community-support

NOTE: Billing or Subscription management or Service and subscription limits (quotas) support requests are free of charge and can still be submitted via Azure portal, regardless of which support plan you have.

In regards to sensitive information, you can post a new question here on Q & A (without any sensitive information), and then send sensitive parts via private message feature.

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP