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Hello,
I am the only admin for our company, and I no longer have access to the previous phone with the authenticator app. I tried login in on the new phone, but it asks me for the code which I can't access anymore. Can this be reset?
A cloud-based identity and access management service for securing user authentication and resource access
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Hello
If you set up alternative authentication methods (such as backup phone number or email), try using them.
Go to the Microsoft Entra ID sign-in page and select "I don’t have my authenticator app" to check for other options.
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Hello @Alex Martinez ,
Welcome to the Microsoft Q&A platform.
Based on your description, I understand that you're the only admin for your company, and you're currently unable to log into your account because you're unable to access the Authenticator app on your previous phone. Since the system is asking for a code, but you no longer have access to it, you're facing a circular issue where you're unable to authenticate.
As you're the only admin for your company, this situation is considered a tenant lockout scenario.
If you are the only global admin on the account and are blocked entirely, you can reach out to our support team. You can look into below article to get support numbers depending on your country.
or creating a ticket through a different account: https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support
Thank you for sharing required details over Private message.
The issue relates to a tenant lockout situation where no other global admin in the tenant has the necessary admin rights to re-register MFA.
To resolve this, we engaged our Data Protection team through a support ticket. Please connect with our support team via the ticket, and they will assist you in resolving the issue.
I hope this information is helpful. Please feel free to reach out if you have any further questions.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Hello @Alex Martinez ,
Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.
Hello Chaithra,
I tried over the phone but cant seem to get through the answer machine and it hangs up on me.
I've tried the website the answer machine provides but asks me to log in, which I can't login.
I also tried to create a ticket but I have to sign in first. (Again I can't log in, it want me to authenticate)
Hello @Alex Martinez ,
Thank you for your response.
Based on your scenario, to resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.
To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:
Please send me the detail via private message.
We can then connect offline to discuss further and assist you in resolving this issue.
Chaithra,
See my response on the private conversation. I provided the required information.
Hello @Alex Martinez ,
Thank you for sharing required details over Private message.
The issue relates to a tenant lockout situation where no other global admin in the tenant has the necessary admin rights to re-register MFA.
To resolve this, we engaged our Data Protection team through a support ticket. Please connect with our support team via the ticket, and they will assist you in resolving the issue.
I hope this information is helpful. Please feel free to reach out if you have any further questions.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".