Microsoft connected cache for ISP Cache node showing "never phoned home" as status in azure portal.

Question

Hi Team, I need your help with microsoft connected cache for isp. I have followed all steps as outlined in the official microsoft documentation and done with the entire installation and provisioning including creation of the cache node in the azure portal. Everything on the cache node(my ubuntu VM) seems fine when I ssh into it as you can see below results when I run the iotedge list command.
aaa@bbbsrvr:~# iotedge list

NAME STATUS DESCRIPTION Config

MCC running Up a month

edgeAgent running Up a month

edgeHub running Up a month

Sadly, in the azure portal, the status of the cache node shows "never phoned home". Also, under monitoring tab, the healthy nodes count is 0, and the unhealthy nodes count is also zero. I have tried looking online for fixes, but they all take me back to the installation and provisioning which I am done with.
Any insights will be greatly appreciated

Answer 1

Hello

Thank you for posting in Microsoft Community forum.

Based on the description, I understand your question is related to the Azure Portal.

Since there are no engineers dedicated to Azure in this forum. in order to be able to get a quick and effective handling of your issue, I recommend that you repost your question in the Q&A forum, where there will be a dedicated engineer to give you a professional and effective reply.

Here is the link for Q&A forum.

Questions - Microsoft Q&A

Have a nice day.

Best Regards,

Wesley Li