Error when trying to install Azure AD Connect on WinServer2019

Question

Is there anyone who gets the same error as below while installing the Azure AD Connect on a Windows Server 2019?

Is there anyway to resolve this error?

Here below is part of the log file:

............

[ 8] [INFO ] PowerShellHelper.ConnectMsolService: Connecting using an AccessToken. AzureEnvironment=0. [05:39:27.773]

[ 8] [INFO ] PowershellHelper: DirectorySynchronizationEnabled=False [05:39:27.774]

[ 8] [INFO ] PowershellHelper: DirectorySynchronizationStatus=Disabled [05:39:27.774]

[ 8] [INFO ] PowershellHelper: lastDirectorySyncTime=null [05:39:27.774]

[ 8] [INFO ] EnableDirectorySyncTask: Start enable DirSync execute. [05:39:27.775]

[ 8] [INFO ] EnableDirectorySyncTask: Enabling DirSync, because it was disabled. [05:39:28.216]

[ 8] [ERROR] PowershellHelper: Caught exception when enabling Directory Synchronization for Azure. Exception Data (Raw): Microsoft.Online.Deployment.PowerShell.PowerShellInvocationException: An error occurred while executing the 'Set-MsolDirSyncEnabled' command. Unable to complete this action. Try again later. ---> Microsoft.Online.Administration.Automation.MicrosoftOnlineException: Unable to complete this action. Try again later. --- End of inner exception stack trace --- at Microsoft.Online.Deployment.PowerShell.PowerShellHelper.InvokeCommand(IPowerShell powerShell, Command command) at Microsoft.Online.Deployment.Types.Providers.SyncDataProvider.SetMsolDirSyncEnabled(Boolean shouldEnabled, IPowerShell powerShell) Exception Data (Raw): Microsoft.Online.Deployment.PowerShell.PowerShellInvocationException: An error occurred while executing the 'Set-MsolDirSyncEnabled' command. Unable to complete this action. Try again later. ---> Microsoft.Online.Administration.Automation.MicrosoftOnlineException: Unable to complete this action. Try again later. --- End of inner exception stack trace --- at Microsoft.Online.Deployment.PowerShell.PowerShellHelper.InvokeCommand(IPowerShell powerShell, Command command) at Microsoft.Online.Deployment.Types.Providers.SyncDataProvider.SetMsolDirSyncEnabled(Boolean shouldEnabled, IPowerShell powerShell) at Microsoft.Online.Deployment.Types.Providers.SyncDataProvider.EnableDirectorySyncFlag(IAzureActiveDirectoryContext aadContext, IAadSyncContext aadSyncContext) at Microsoft.Online.Deployment.OneADWizard.Runtime.Stages.ConfigureSyncEngineStage.StartADSyncConfigurationCore(Action`1 UpdateProgressText) [05:39:28.218] [ 8] [ERROR] ConfigureSyncEngineStage: Caught exception while enabling directory synchronization flag in cloud. [05:39:28.219] [ 8] [INFO ] ConfigureSyncEngineStage.StartADSyncConfiguration: AADConnectResult.Status=Failed [05:39:28.219]

[ 8] [INFO ] ConfigureSyncEngineStage.StartADSyncConfiguration: Error details: Microsoft.Online.Deployment.PowerShell.PowerShellInvocationException: An error occurred while executing the 'Set-MsolDirSyncEnabled' command. Unable to complete this action. Try again later. ---> Microsoft.Online.Administration.Automation.MicrosoftOnlineException: Unable to complete this action. Try again later. --- End of inner exception stack trace --- at Microsoft.Online.Deployment.PowerShell.PowerShellHelper.InvokeCommand(IPowerShell powerShell, Command command) at Microsoft.Online.Deployment.Types.Providers.SyncDataProvider.SetMsolDirSyncEnabled(Boolean shouldEnabled, IPowerShell powerShell) at Microsoft.Online.Deployment.Types.Providers.SyncDataProvider.EnableDirectorySyncFlag(IAzureActiveDirectoryContext aadContext, IAadSyncContext aadSyncContext) at Microsoft.Online.Deployment.OneADWizard.Runtime.Stages.ConfigureSyncEngineStage.StartADSyncConfigurationCore(Action`1 UpdateProgressText) [05:39:28.219]

[ 8] [ERROR] ExecuteADSyncConfiguration: configuration failed. Skipping export of synchronization policy. resultStatus=Failed [05:39:28.241]

[ 8] [ERROR] PerformConfigurationPageViewModel: An error occurred while executing the 'Set-MsolDirSyncEnabled' command. Unable to complete this action. Try again later. [05:39:28.241]

[ 8] [ERROR] PerformConfigurationPageViewModel: An error occurred while executing the 'Set-MsolDirSyncEnabled' command. Unable to complete this action. Try again later. [05:39:35.777]

[ 1] [INFO ] Opened log file at path C:\ProgramData\AADConnect\trace-20230817-053651.log

Answer 1

Please see the following with a possible answer:
https://learn.microsoft.com/en-us/answers/questions/1349749/error-when-trying-to-install-azure-ad-connect?page=1&orderby=helpful#answers

Answer 2

Hello Hedi Gardi,

Thank you for posting in Microsoft Community forum.

Based on the description, I understand your question is related to the Azure AD Connect.

Since there are no engineers dedicated to Azure AD connect in this forum. in order to be able to get a quick and effective handling of your issue, I recommend that you repost your question in the Q&A forum, where there will be a dedicated engineer to give you a professional and effective reply.

Here is the link for Q&A forum.
Questions - Microsoft Q&A

Click the "Ask a Question" button in the upper right corner to post your question and select "Azure Active Directory" tag.

Thank you for your understanding and support. If you have any question or concern, please feel free to let us know.

Have a nice day.

Best Regards,
Daisy Zhou

Answer 3

Hello Daisy,

Thank you, I will repost my question over the Q&A forum you mentioned.

Answer 4

Hello Hedi Gardi,

Greetings!

You're welcome. I hope your problem can be helped as soon as possible.

Best Regards,
Daisy Zhou