Remote Desktop "Your Credentials Did Not Work"

Question

So after searching I decided to post this question because all the solutions don't seem to reflect my situation.

Before we start I want to preface a few things:

• All Microsoft Account Passwords are correct (I've confirmed them by logging into to the respective MS accounts and I've reset the passwords just in case.
• Everything used to work prior to my upgrading the Main PC

OK, so I have 2 PC's:

• Main PC (Windows 11 Home) - account name "gil"
• HTPC (Windows 10 Pro) - account name "kgara"

I recently did a cpu/mobo/SSD upgrade on the Main PC and I performed a fresh windows 11 home install. Prior to this upgrade I was still using windows 11 under the same account on the Main PC and I was able to remote into the HTPC using the "kgara" username. Since my upgrade/fresh win11 install I keep getting the error "Your credentials did not work" and I can't for the life of me figure out why. please help

thank you,

Gil.

Answer 1

Hey Cord,

thank you for the suggestions and apologies for the delayed response (life...you know how it is). I just wanted to give you an update. The only this I haven't tried were the last two, but as it stands I'm still having issues (even reset the password once again just to make sure I'm not crazy.) I'll try the new account and reg options this weekend and report back.

Regardless, thank you for the effort and helping me resolve this!

Answer 2

I had the same issue and i got around it by either the following fixes:

1. Created a new local user account and logged into the remote desktop connection using the new local user account credentials.
2. Even though the only user administrator account was name 'Ryan', for whatever reason i had to use 'User' as the user name (same password)

Once point 2 worked me for, i stuck with that and deleted the local user account i created. I've attached some images which may help.

Bit of context. I had no issues making the remote connections work to a windows 10 PC, but the issues i faced were when attempting to connect to a windows 11 PC.

Answer 3

Are you logged on to the local desktop on the target machine or is any user logged on?

Answer 4

If the user is logged in locally on the target (remote) Windows 11 machine via PIN = RDP remote login with the same identity (MSA) does NOT work.

If the user is logged in locally on the target (remote) Windows 11 machine via PASSWORD = RDP remote login with the same identity (MSA) DOES work.

My Win11 target PC only gives me the option of Pin Login so I had to follow the "reset Pin" workflow, login with the MSA via username/password, and once logged in cancel the rest of the Pin reset, and then it proceeded to log me into the target machine OK, and then I was able to RDP from the second PC to the target PC using the MSA identity.

if I then close the RDP session to the target machine, then go back to the target machine, sign-in via PIN this time, then try RDP using SAVED credentials in the RDP session - I get the "login attempt failed" / "Your credentials do not work" message. If I then RE-ENTER the password manually and re-try... it DOES work.

So something is borked around the cached credentials / Pin / Saved RDP credentials / whatever combo that means sometimes it just work authenticate.

Answer 5

This is such a pain in the *** i think it revolves around login updates and errors. Like above if the machine you want to RDP into is login via your ms account PLUS password, the host computer can RDP into easily using the computer name - login ms account PLUS password. But if you use the PIN it just refuses.

Vice versa ..... ms should be clearer on this part and provide clarity for users.