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How to resolve Identity Pass Error Code: 203 Information does not match when requesting new 'TAP code' for Authenticator 'Work or School profile'?

Anonymous
2024-07-31T20:38:49+00:00

Issue:

Unable to request new 'TAP code' from 'Identity Pass' app.

  • Resetting Authenticator App on replacement Corp Laptop & Android Repo steps.
  • Received new MSFT imaged Laptop & Android phone.
  • On Android, go to aka.ms/knxxxxxxck.
  • 'Identity Pass' launches successfully and requests Employee ID & Corp email.
  • Enter Employee ID '0004xxxxx6' & Corp Alias '******@xxxxxsoft.com'.
  • Click 'Submit' Returns Error Code: 203 'Information does not match'.
  • Retry with Birthdate x/x2/xxx7 & Corp Alias '******@xxxxxsoft.com'
  • Click 'Submit' Returns Error Code: 203 'Information does not match'.
  • BLOCKED
  • Resubmitting 'TAP code' request Fails with Error Code: 203 'Information does not match'.

As a result, we can no longer sign-in to https://client.wvd.microsoft.com/arm/webclient/index.html to configure our Authenticator Apps.

Please let us know if there's anything else we can provide to help get this issue resolved ASAP.

Thanks and Best Regards,

Gary

*@outlook.com

*

Windows for business Windows Server Devices and deployment Set up, install, or upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

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  1. Anonymous
    2024-08-01T07:31:03+00:00

    Hello GaryGallanes,

    thank you for posting on the Microsoft Community Forums.

    Based on the description, I understand that your issue is related to Microsoft Authenticator.

    Since there are no engineers dedicated to Microsoft Authenticator in this forum. In order to be able to deal with your questions quickly and efficiently, I recommend that you repost your questions in the Q&A forum, where there will be a dedicated engineer to provide you with a professional and effective response.

    Here is a link to the Q&A forum: https://learn.microsoft.com/en-us/answers/questions/

    Have a nice day.

    Best regards,

    Lei

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